[{{ $ctrl._job.status.name | translate}}] Growth Operations & Strategy Manager

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Job description

The opportunity:

SiteMinder is a home grown Australian ex-start up with high growth targets of doubling our customer base and entering into new markets across the globe.

As we move ahead with our next chapter of growth and to help build our future we are looking for Growth Operations & Strategy Managers to join our team.

The Growth Operations & Strategy team partners with all teams across SiteMinder to accelerate revenue growth and operational scaling. They lead end-to-end projects, deliver objective analysis and insights, incubate new roles, and execute on high priority strategic initiatives.

As a member of the team you might design new business processes for scale, optimise our marketing investments, help build and launch new products, or unlock new revenue opportunities. Whatever it is, we work on what will move the needle most for SiteMinder.

Who are SiteMinder:

Headquartered at The Rocks in Sydney, we're the leading cloud platform provider for the hotel industry across the world. Our legacy as an undisputed leader in hotel technology has seen us rank among the 20 greatest pioneering techs to come out of Australia. We're a six time Deloitte Tech Fast 50 winner, and we were the first ever Aussie-based investment for Silicon Valley-based venture firm TCV who also backed the likes of Facebook, Netflix, Airbnb and Spotify.

Why SiteMinder?

In return for your skills and talent, you will be joining a global tech company of approx. 600 staff globally who are on the cusp of an aggressive diversification and growth phase. We operate at pace, we have fun while we’re doing it – we celebrate our successes and we’re creating something pretty special.

Over the years we have built on our cool perks from pool to table tennis to our sports teams, wellbeing initiatives, monthly birthday cake, extra day of annual leave for your birthday, weekly Friday drinks, hotel accommodation discounts; we have initiatives that suit everyone!

If you want challenges, ownership, accountability and a place where growth both personally and organisationally are inevitable click apply!

We're well aware that this is quite a wish-list of skills therefore if you believe you have a great blend of at least some of the above we’d love to hear from you!


What you could expect in the role:

  • Partnering with senior leaders and teams across the entire business to drive high priority strategic initiatives
  • Analysing business drivers and levers to identify opportunities and issues that will deliver the most value for SiteMinder
  • Designing solutions with a broad lens (people, data, technology, process), establishing buy-in and support from cross-functional teams, and then driving their implementation
  • Seamlessly flexing across multiple opportunities such as up-selling, sales conversion, marketing performance, customer retention, partnerships, business development
  • Using tools like SFDC, Marketo, Intercom, Tableau, Excel, SQL, and whatever else you will need to gather and analyse data to help inform decisions
  • To be successful in this role:
  • You have 4-7+ years of work experience and a background in strategy consulting or finance AND ideally in technology startups - we are hiring across a range of experience levels to the team
  • You enjoy analysing business drivers and levers, getting deep into the data, using first principles thinking, and consistently delivering great results
  • You are a self starter with high energy and a proven ability to roll up your sleeves to get things done
  • You are a team player with a humble attitude and a hunger to make an impact in a role where the sky's the limit
  • You have excellent communication skills and the ability to interact with all levels of the organisation from the most senior to most junior
  • You are passionate about technology, data, and SaaS business
  • Bonus points if you have experience with SQL or a willingness to learn
  • SiteMinder Values:
  • Think customer - See everything from the customer’s perspective
  • OK is not OK - Make what you do great, challenge the status quo, innovate
  • Be in the game - Passionate high performers - no spectators
  • Own it, finish it - Be decisive, accountable
  • Be candid - Have regular, open and sometimes difficult conversations
  • Job type
    New South Wales, Australia
    Management, Sales & Marketing, Other
    Starting in
    As soon as possible
    Contract duration


    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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