[{{ $ctrl._job.status.name | translate}}] Key Account Director, the Americas


Job description

SiteMinder is leader of the hotel technology space, challenging the status quo to provide innovative cloud-based products that allow hotels to connect with their guests. As a workplace, we continue to challenge the norm by hiring talented employees who are eager to help us expand our presence and establish SiteMinder as the leading cloud platform for hotels.

Now with five core offices around the world and over 30,000 (and counting) hotels using our software, we’ve come a long way from our humble beginnings in Sydney, Australia. After receiving a $30M investment from a Silicon Valley investor, we launched our Dallas office in 2014 on a mission to take over the American hotel market. SiteMinder may no longer be considered a tech startup, but we do strive to retain the same forward-thinking ambition and dynamic energy that made has made us an industry pioneer.

The Role
Key Account Diretor

The Key Account Director is primary point of contact for SiteMinder's priority clients, ensuring ongoing customer satisfaction and business retention. The role will be responsible for building solid business relationships and understanding the clients in order identify the need for other SiteMinder products and encourage new and repeat business.

Sound like you fit in?

Then we’d love to hear from you! Please submit your resume through the job board or email Samantha Longinotti, Global Talent Acquisition Consultant, at samantha.longinotti@siteminder.com for direct inquiries.


As a Key Account Director, you will:

  • Provide a point of contact to priority customers to resolve any issues and optimize their use of SiteMinder’s products in order to increase revenue.
  • Take charge of strategic account planning for key clients and be skilled at negotiating and influencing to maximize the clients' potential.
  • Become a strategic partner for SiteMinder’s key groups and RDX partners, understanding their business and IT strategy.
  • Work with internal staff to quickly resolve support problems. Communicate all client issues with the relevant team within SiteMinder, advocating the client’s interests.
  • Communicate with the client clearly and in a timely manner on a range of problems, such as conflict resolution, account disputes and compliance on deliverables and revenue.
  • Set the clients' expectations in alignment with SiteMinder’s SLAs and deliver on expectations.
  • Manage customer attrition across the group portfolio to less than 8%.
  • Provide client feedback on SiteMinder's software solutions to the Product Team so that the software can be reviewed in line with the feedback.
  • Identify and pursue opportunities to gain new business and grow existing accounts.
  • Partner with the Enterprise Sales Team to identify potential cross-sell or upsell opportunities.
  • Work with the Product and Technical Teams to ensure that the product roadmap and direction is shared with the clients and that all product features and support cases are managed.
  • Work with VIP and Partner Services Team to ensure adherence to support SLAs and required group trainings.
  • Create and manage integrated account plans for A-Level Groups and the quarterly business review process.
  • Demonstrate commitment to the Key Accounts Team globally, to ensure the overall team achieves its goals, objectives and SLAs.
  • What you bring:
  • Solid experience in hotel revenue management and hotel sales. Experience working within a sales and revenue management role within and independent hotel and/or chain is ideal.
  • Understanding of all hotel distribution channels and an in-depth knowledge of the GDS, Consortia and TMCs.
  • Bilingual fluency in Spanish and English is HUGE plus.
  • Ability to create, maintain and enhance client relationships, operating at a strategic level as well as a detailed level when required.
  • Persistence - skilled at negotiating and driven to succeed.
  • What SiteMinder brings (our perks!):
  • Competitive salary + bonus potential!
  • Comprehensive healthcare benefits, including medical, dental and vision, with over 10 plans to choose from. Health insurance is effective starting day 1 of employment, so there's no 90 day wait period!
  • Ample paid vacation and sick leave.
  • 9 paid holidays per calendar year + birthday off.
  • Free gym access for employees.
  • Generous paid parental leave policy.
  • Company-paid "breakfast bar" coupled with free snacks and unlimited lattes.
  • Weekly office happy hours and quarterly company-sponsored events.
  • Contemporary, collaborative office space with the latest technology.
  • Global exposure. With over 500 employees in our international offices (Sydney, London, Bangkok and Galway) and 30,000+ hotels using our software in more than 100 different countries, you are guaranteed to interact with colleagues and customers across the globe.
  • SiteMinder's values:
  • Think customer - See everything from the customer's perspective.
  • Be in the game - Passionate high performers, no spectators.
  • Own it, finish it - Be decisive and accountable.
  • OK is not OK - Make what you do great, challenge the status quo and innovate.
  • Be candid - Have regular, open and sometimes difficult conversations.
  • Job type
    United Kingdom
    Starting in
    As soon as possible


    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

    Other suggested jobs

    {{:: 'Global IT Lead - Technical Delivery' | ellipsis : 40 : true }}

    {{:: 'Dorchester Collection' | ellipsis : 35 : true }}

    {{:: 'Sous Chef' | ellipsis : 40 : true }}

    {{:: 'Kitchen' | ellipsis : 35 : true }}

    {{:: 'Head Chef' | ellipsis : 40 : true }}

    {{:: 'Kitchen' | ellipsis : 35 : true }}

    {{:: 'Shift Engineer - Grosvenor House Suites by Jumeirah Living' | ellipsis : 40 : true }}

    {{:: 'Grosvenor House Suites by Jumeirah Living' | ellipsis : 35 : true }}
    Other jobs
    View 26 other offers