[{{ $ctrl._job.status.name | translate}}] Multilingual Service Desk Analyst - Fluent English, Mandarin and Cantonese


Job description

SiteMinder is the chosen solution for over 28,000 hotels to help them grow by expanding and optimising their online guest acquisition. Our product features include distributing hotels’ rates and availability to over 350 online travel channels (such as Expedia, booking.com and Agoda), helping them drive more guest bookings from their website, and offering business analytics to help them make decisions around rates and packages.

What are we looking for?
We're looking for a driven, outgoing and customer oriented Multilingual English, Mandarin and Cantonese speaking Service Desk Analyst to provide Level 1 technical and product functionality support in an efficient and courteous manner to ensure our customers fully understand our product and their technical enquiry is satisfactorily resolved.  

Due to the time difference you will need to be available to work Monday to Friday 10.30am to 7pm.

What is it like to work with us?
Our people tell us that they joined us for career opportunities, the unique culture and the interesting and challenging work they undertake every day.  What they really love about working at SiteMinder is the fun, friendly, relaxed environment and the work hard, play hard camaraderie they share with their teams.
Many of the people we hire come recommended by friends or colleagues already working with us so we encourage you to check your network and see if someone you know is already part of the SiteMinder team to ask them directly about our culture.
Vibrant, energised, relaxed and fun are just some of the adjectives they used to describe us.
We’re no longer a start up but we are still growing fast, which can be challenging. We’re pretty young in our journey and we are working on a variety of initiatives to support our staff in getting the best out of their SiteMinder career experience.
Check out our website to find out more about us, the story of our founders is also pretty inspiring and definitely worth a watch. You can find us at www.siteminder.com there’s a whole lot of information that should help inform your decision to apply. If you think you are a fit, we’d love to hear from you.


In this role you will:

  • Provide software technical support for SiteMinder labelled products and services in fluent English, Mandarin and Cantonese.
  • Provide exceptional technical support alongside high levels of customer service using email and phone
  • Identify each customers support and configuration requirements, set the customer expectation and resolve the customers issues    
  • Your skills and experience:
  • You are fluent in English, Mandarin and Cantonese
  • Have strong technical knowledge or experience in all types of applications and software
  • Diagnosing and troubleshooting web browser and connectivity issues
  • You love customer service, you live and breathe providing the best customer experience and are able to effectively handle all different types of customers
  • SiteMinder Values:
  • Think Customer - see everything from the customers perspective
  • Be in the Game - passionate high performers - no spectators
  • Own it Finish it - be decisive, accountable
  • OK is not OK - make what you do great, challenge the status quo
  • Be Candid - have regular, open and sometimes difficult conversations
  • Job type
    Sydney, Australia
    Starting in
    As soon as possible


    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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