Product Copywriter & Release Coordinator
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Product Copywriter & Release Coordinator

SiteMinder

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Product Copywriter & Release Coordinator

About the job

Designing products that enables our hotel clients to focus on their guest’s experience is a core part of who we are. Our products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

Content is king! As Product Copywriter & Release Coordinator you will work closely with our Delivery and Localisation teams to ensure the baseline copy on screens is clear, consistent and can be translated. Additionally, you will help teams package their release communications for customers and team members across the business.

You will be a great fit for this role if you like variety and get excited about succinct and impactful communication.

About SiteMinder
In an age of rising choice and accessibility for curious travellers, SiteMinder is the name synonymous with the belief that technology can empower any hotel to win in a consumer-led world and unleash their potential. SiteMinder is the global hotel industry’s leading guest acquisition platform, ranked among technology pioneers for its smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. It’s this central role that has earned SiteMinder the trust of more than 33,000 hotels, across 160 countries, to generate in excess of 80 million reservations worth over $35 billion in revenue for hotels each year. For more information, visit www.siteminder.com.

About you

Key Responsibilities
  • Instructional copy on the platform: Every screen our customers see is critical to the success of their business. We need to ensure that the copy on those screens clearly conveys the actions our customers need to take.
  • Release communications: We want every customer and team member to know what is being released and the value it brings.
  • Experience
  • 2+ years of work experience in copywriting, technical writing or content producer role in a digital/technical environment.
  • Enjoys debating word choice and understands how that affects translations.
  • Excellent verbal and written communication skills and the ability to translate complicated tech-speak and jargon into something a non-technical customer or team member can understand.
  • Self-starter with high energy and a proven ability to roll up their sleeves to get things done.
  • Well organised, a good coordinator and always meets deadlines.
  • Team player and able to work across multiple teams.
  • Able to manage changing priorities.
  • SiteMinder Values
  • Think customer - See everything from the customer’s perspective
  • OK is not OK - Make what you do great, challenge the status quo, innovate
  • Be in the game - Passionate high performers - no spectators
  • Own it, finish it - Be decisive, accountable
  • Be candid - Have regular, open and sometimes difficult conversations
    • Language required: English.

    The company

    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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    Product Copywriter & Release Coordinator

    New South Wales, Australia

    Full-time, Indefinite

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