[{{ $ctrl._job.status.name | translate}}] Product Manager - SiteMinder Pay

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Job description

Headquartered at The Rocks in Sydney, we're the leading cloud platform provider for the hotel industry across the world. Since 2006 our founders have been quietly disrupting the multi-trillion-dollar travel industry by introducing a concept that would make tech accessible to every hotel in the world. 33,000 hotel customers later, we haven’t looked back. Our legacy as an undisputed leader in hotel technology has seen us rank among the 20 greatest pioneering techs to come out of Australia, we’re a six-time Deloitte Tech Fast 50 winner and the first Aussie-headquartered investment for Silicon Valley-based TCV, which has backed the likes of Facebook, Netflix and Spotify.

As a core part of our growth plan, we have recently created a new business unit, SiteMinder Pay, where we have launched a payment product that helps hotels seamlessly process their guest reservations payments. SiteMinder Pay offers hoteliers a unique integrated payment product that helps save time, and improves the way they run their businesses. 

Currently we are looking for an experienced Product Manager to lead the development of SiteMinder Pay. In this role you will be working with our clients and internal stakeholders to identify opportunities to enhance and grow SiteMinder Pay. SiteMinder Pay is a new part of the SiteMinder business, and you will be helping us define, iterate, and launch the features and products that matter. 

Why SiteMinder?
With a foundation built on exceptional products, SiteMinder leads the market in hotel distribution technology, constantly challenging the status quo to provide innovative cloud-based products that allow hotels to connect more easily with their customers. We’re constantly enhancing our products and pushing toward some pretty incredible growth targets. If you want to work on complex problems, have ownership and accountability, and a place where growth both personally and organisationally are inevitable, we want to hear from you.

We're well aware that this is quite a wish-list of skills therefore if you believe you have a great blend of at least some of the above we’d love to hear from you.



What you'll do

  • Research, analysis, design and architecture of highly engaging, innovative and functionality rich payments technology for the online accommodation industry
  • Support the product development cycle from strategic planning to overseeing tactical activities and driving the product roadmap
  • Creation and ownership of the product requirements and feature lists
  • Help define the go-to-market plan and launch priorities for new payment integrations, APIs and co-branded hotel payment experiences
  • Lead the process of defining business requirements that align with SiteMinder Pay’s business goals and are mapped against functional and non-functional requirements
  • Create high quality wire frames and ensure the user interface requirements are optimized for the technical environment and web presentation
  • Ensure the ongoing health and commercial viability of products, including assessment of new functionality and product refinements.
  • Take a data-driven approach to defining success metrics, prioritizing requirements, and communicating plans, progress and success.
  • Actively engage with all internal stakeholders to drive product development and communicate product updates
  • Engage with external stakeholders on an ongoing basis to understand their needs and requirements and make this an integral part of solution design
  • Follow SiteMinder’s best practice procedures, specifically in regard to escalating any security concerns or breach of security.
  • Assist with other duties as required
  • Who you are
  • Strong Product Management experience with fintech or payments products
  • Previous experience with building integration products in partnership with 3rd parties
  • Technical background and ability to understand, evaluate and discuss technical integration scenarios and architectural concepts
  • Solid, previous experience as a Business Analyst 
  • A proven ability to conduct thorough and accurate competitor analysis
  • Strong wireframing expertise
  • Experience with web analytics
  • Excellent communication skills, with the ability to engage technical, creative and commercial team members
  • Critical thinking, with the ability to turn market needs into product realities
  • Strong consultative approach to work
  • SiteMinder Values
  • Think customer - See everything from the customer’s perspective
  • OK is not OK - Make what you do great, challenge the status quo, innovate
  • Be in the game - Passionate high performers - no spectators
  • Own it, finish it - Be decisive, accountable
  • Be candid - Have regular, open and sometimes difficult conversations
  • Job type
    New South Wales, Australia
    Starting in
    As soon as possible
    Contract duration


    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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