Senior Product Manager
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Senior Product Manager

SiteMinder

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Senior Product Manager

About the job

Designing products that enables our hotel clients to focus on their guest’s experience is a core part of who we are. Our products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

For this position, the Senior Product Manager will work within our Little Hotelier product line, our Property Management System. The purpose of the product is to provide a simple, easy to use application for accommodation providers with room size between 1 and 50, to perform their daily business operations and monitor their transactions and revenue.

About Little Hotelier
Little Hotelier, powered by the leading cloud platform for hotels, SiteMinder, is an all-in-one hotel business solution for small accommodation businesses including bed and breakfasts, guesthouses and motels. Little Hotelier is specifically designed to empower small hotel owners through best-of-breed cloud technology that allows those hoteliers to compete online with industry giants and on a global scale. Local support and implementation is also at the core of the Little Hotelier solution with offices in Bangkok, Cape Town, Dallas, Galway, London and Sydney. For more information, visit www.littlehotelier.com.

About you

Key Responsibilities
  • Research, analysis, design and architecture of highly engaging, innovative and functionality rich SAAS technology for the online accommodation industry.
  • Support the product development cycle from strategic planning to overseeing tactical activities, and setting the product roadmap in order to achieve desired outcomes.
  • Review and prioritise feature requests and enhancements. Managing the product backlog.
  • Creation & ownership of the product requirements and feature lists.
  • Conduct market research and analysis for potential new features, new products and enhancements, using multiple methods such as client feedback, consultation with internal stakeholders and competitor analysis.
  • Work with business stakeholders, developers, business analysts and project managers to define the user interface requirements for new and enhanced online products and services.
  • Experience
  • Experience with business management software, managing a multi-geography product with associated requirements, compliance considerations and hospitality domain preferable.
  • You have strong product management experience, with Software as a Service products.
  • Solid, previous experience as a Business Analyst.
  • Excellent communication skills, with the ability to engage technical, creative and commercial team members.
  • You're not just focused on the build but the path from strategy to execution.
  • Negotiating and creative thinking skills are second nature.
  • You're a natural at managing stakeholder expectations and project status reporting.
  • Experience learning and shifting priorities, while maintaining organization and control.
  • SiteMinder Values
  • Think customer - See everything from the customer’s perspective
  • OK is not OK - Make what you do great, challenge the status quo, innovate
  • Be in the game - Passionate high performers - no spectators
  • Own it, finish it - Be decisive, accountable
  • Be candid - Have regular, open and sometimes difficult conversations
    • Language required: English.

    The company

    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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    Senior Product Manager

    New South Wales, Australia

    Full-time, Indefinite

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