[{{ $ctrl._job.status.name | translate}}] Senior Product Manager - Channel Manager


Job description

Headquartered at The Rocks in Sydney, we're the leading cloud platform provider for the hotel industry across the world. Since 2006 our founders have been quietly disrupting the multi-trillion-dollar travel industry by introducing a concept that would make tech accessible to every hotel in the world. 33,000 hotel customers later, we haven’t looked back. Our legacy as an undisputed leader in hotel technology has seen us rank among the 20 greatest pioneering techs to come out of Australia, we’re a six-time Deloitte Tech Fast 50 winner and the first Aussie-headquartered investment for Silicon Valley-based TCV, which has backed the likes of Facebook, Netflix and Spotify.
Designing products that enables our hotel clients to focus on their guest’s experience is core part of who we are. The Channel Manager is the leading cloud platform for online room inventory and rate management; from a single dashboard our hotel clients are able to manage the health of their online distribution and performance across 400 of the world’s top hotel booking channels in real-time.
Currently we are looking for a Senior Product Manager to lead the development of the Channel Manager. In this role you will be working with our clients and internal stakeholders to identify opportunities to enhance the Channel Manager’s component areas – functions, features and the design of new products.

Why SiteMinder?
With a foundation built on exceptional products, SiteMinder leads the market in hotel distribution technology, constantly challenging the status quo to provide innovative cloud-based products that allow hotels to connect more easily with their customers. We’re constantly enhancing our products and pushing toward some pretty incredible growth targets. If you want to work on complex problems, have ownership and accountability, and a place where growth both personally and organisationally are inevitable, we want to hear from you.

We're well aware that this is quite a wish-list of skills therefore if you believe you have a great blend of at least some of the above we’d love to hear from you.



What you'll do

  • Research, analysis, design and architecture of highly engaging, innovative and functionality rich SAAS technology for the online accommodation industry
  • Support the product development cycle from strategic planning to overseeing tactical activities and setting the product roadmap in order to achieve desired outcomes
  • Creation & ownership of the product requirements and feature lists
  • Manage product roadmap and priorities in a fast-changing environment
  • Validate requirements for core products and identify areas of new development
  • Lead the process of defining business requirements that align with SiteMinder’s business goals and are mapped against functional and non-functional requirements
  • Create high quality wire frames and ensure the user interface requirements are optimized for the technical environment and web presentation
  • Actively engage with all internal stakeholders to drive product development and communicate product updates
  • Ensure the ongoing health and commercial viability of products, including assessment of new functionality and product refinements.
  • Conduct market research and analysis for potential new features, new products and enhancements, using multiple methods such as client feedback, consultation with internal stakeholders and competitor analysis
  • Engage with external stakeholders on an ongoing basis to understand their needs and requirements and make this an integral part of solution design
  • Follow SiteMinder’s best practice procedures, specifically in regard to escalating any security concerns or breach of security.
  • Assist with other duties as required
  • Who you are
  • Previous experience in channel connectivity and distribution in the hospitality industry (online reservations and rates / availability distribution)
  • Strong Product Management experience with Software as a Service products
  • Solid, previous experience as a Business Analyst
  • A proven ability to conduct thorough and accurate competitor analysis
  • Strong wireframing expertise
  • Previous experience with web analytics
  • Excellent communication skills, with the ability to engage technical, creative and commercial team members
  • Critical thinking, with the ability to turn market needs into product realities
  • Strong consultative approach to work
  • SiteMinder Values
  • Think customer - See everything from the customer’s perspective
  • OK is not OK - Make what you do great, challenge the status quo, innovate
  • Be in the game - Passionate high performers - no spectators
  • Own it, finish it - Be decisive, accountable
  • Be candid - Have regular, open and sometimes difficult conversations
  • Job type
    New South Wales, Australia
    Logistics, IT, Sales & Marketing
    Starting in
    As soon as possible
    Contract duration


    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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