[{{ $ctrl._job.status.name | translate}}] Strategic & Operational Insights Analyst, Customer

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Job description

Our opportunity:

SiteMinder is a home grown Australian ex-start up with high growth targets of doubling our customer base and entering into new markets across the globe.

To help us further achieve on our milestones and help build our future we are seeking a Strategic & Operational Insights Analyst, Customer to work closely with our Customer teams (Onboarding, Success, and Support)to help define key metrics, identify and analyse performance trends, decompose business drivers and levers, and investigate factors impacting organisational success.

As part of the Strategic Insights team you will partner functions across SiteMinder to empower them with insights influence decisions and drive overall performance. You will combine quantitative chops with qualitative thinking to deliver objective analysis and insights with a focus on whatever will move the needle most on both strategic and operational decisions.

Who are SiteMinder:
Headquartered at The Rocks in Sydney, we're the leading cloud platform provider for the hotel industry across the world. Our legacy as an undisputed leader in hotel technology has seen us rank among the 20 greatest pioneering techs to come out of Australia.

Here are some of our milestones we've reached so far;

• Our client base has expanded to more than 30,000+ hotels worldwide
• We collaborate with over 600+ leading connectivity partners
• Every year our systems process 72+ million hotel reservations
• We process USD 20+ Billion in hotel revenue annually across 160 countries

Why SiteMinder:

In return for your skills and talent, you will be joining a global tech company of approx. 600 staff globally who are on the cusp of an aggressive growth phase. We operate at pace, we have fun while we’re doing it – we celebrate our successes and we’re creating something pretty special.

Over the years we have built on our cool perks from pool to table tennis to our sports teams, wellbeing initiatives, monthly birthday cake, extra day of annual leave for your birthday, weekly Friday drinks, hotel accommodation discounts; we have initiatives that suit everyone!

If you want challenges, ownership, accountability and a place where growth both personally and organisationally are inevitable click apply!

We're well aware that this is quite a wish-list of skills therefore if you believe you have a great blend of at least some of the above we’d love to hear from you!


What you can expect in the role:

  • Partnering with our Customer teams (Onboarding, Success, and Support) to deliver analytical insights that influence decisions and drive overall performance
  • Partnering with Enterprise Ops teams to define both strategic and operational metrics and ensure they are accurately tracked in relevant systems and tools
  • Use tools like SFDC, Marketo, Tableau, Excel, SQL and whatever else you need to gather, analyse data to develop insights and inform decisions
  • Partnering with our BI team to design and implement automated dashboards covering the most commonly viewed reports
  • To be successful in this role you will:
  • Proven experience in an Analytical role (e.g. operations analysis, strategy consulting) and ideally working with / supporting sales or operations teams
  • You enjoy uncovering business drivers and levers, touching the bottom of the ocean with the data, learning new analytical methods/techniques, using first principles thinking and consistently delivering great results
  • You have excellent communication skills with the ability to translate complicated technical analysis into compelling narratives
  • Experience in SQL and/or building and using Tableau reports or other similar data visualisation tools
  • SiteMinder Values:
  • Think customer - See everything from the customer’s perspective
  • OK is not OK - Make what you do great, challenge the status quo, innovate
  • Be in the game - Passionate high performers - no spectators
  • Own it, finish it - Be decisive, accountable
  • Be candid - Have regular, open and sometimes difficult conversations
  • Job type
    New South Wales, Australia
    Sales & Marketing, Customer Service
    Starting in
    As soon as possible
    Contract duration


    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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