Front Office Supervisor - Great Escape Lodge

[{{ $ctrl._job.status.name | translate}}] Front Office Supervisor - Great Escape Lodge
Six Flags

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Job description



KEY DUTIES AND RESPONSIBILITIES:

  • Ensure all guests are welcomed in a courteous, friendly and professional manner
  • Schedule team members to meet operating needs
  • Manage expenses by controlling labor and other costs
  • Increase revenues by promoting/selling in-house and resort-wide services, packages, venues, and amenities
  • Investigate and resolve guest concerns quickly, professionally and effectively
  • Update guest reservations and folios throughout their stay as necessary
  • Communicate clearly and effectively with team members and guests
  • Ensure the maintenance and cleanliness of the front desk/office
  • Ensure staffing & training plans provide the support necessary to consistently execute the Service Mantra – Friendly, Clean, Fast, & Safe Service
  • Provide guidance, counseling, and development for the front desk staff
  • Document guest interactions and guest recovery efforts as appropriate
  • Multi-task between Front Desk and Call Center, providing supervision as needed in the absence of the Call Center Supervisor
  • Be familiar with, and implement as necessary, the emergency response procedures for the Lodge.
  • All other tasks as assigned by management


ORGANIZATIONAL RELATIONSHIPS : Reports to Manager of Business Operations

SKILLS AND QUALIFICATIONS :

  • High school diploma or equivalent
  • Associates degree preferred; hospitality or related field
  • At least six (6) months prior experience in front desk operations preferred
  • Knowledge of OPERA-PMS software
  • Must be able to speak, understand, read and write in English
  • Must be able to be on feet for up to six (6) hours per day
  • Ability to communicate with team members and guests in a professional manner
  • Ability to effectively motivate, develop, train, and direct other staff
  • Must be able to work days, nights, weekends, holidays and other shifts as needed
  • Valid driver’s license and clear driving record

Details

Job type
Full-time
Location
Queensbury, NY, United States
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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