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Concierge Intern
About the job
Duties and Responsibilities
Vision and Values
As Communications Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Wellness
I will fully embrace, implement, safeguard and market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the sales and marketing functions.
Sustainability
Sustainability is at the core of everything we do at Six Senses. As Communications Trainee, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings, plus communicated as appropriate to our external audiences.
Operational Ownership
· Working closely with the Marketing and Communications Manager, support the creation and implementation of multi-channel marketing campaigns from ideation to strategy and execution.
· Work collaboratively across the wider marketing team including in-house creative and social media to help plan, creative, develop, and optimize our multi-channel strategy, acting as a collaborative epicenter for the broader team.
· Lead the coordination of multi-channel content assets including photography, videography, digital and printed collateral, collaborating with the in-house creative team to ensure content production deadlines are met for all marketing related material.
· Take ownership for all website updates, ensuring all web content is up-to-date and relevant, collaborating closely with Six Senses corporate teams for all website updates and needs.
· Act as the departments Okami champion, ensuring all content is kept up to date and updated in a timely manner where needed.
· Assume day to day management of the marketing channel plan, taking full ownership of the plans updates and ensuring execution across each channel with various members of the team.
· Support the Marketing and Communications Manager with all PR Day to day tasks including but not limited to support in drafting press releases, attending PR meetings, and coordinating asset delivery where needed for press purposes.
· Act as an on-property liaison for all press trips, ensuring the itineraries are complete pre-arrival and shared with all relevant departments and meeting journalists as needed for site visits where needed.
Quality
Six Senses guidelines and standards of service and operation will be adopted and followed by all Sales & Marketing hosts so that our performance benchmarks are maintained and exceeded. Client service and product issues are promptly addressed.
All activities within the department will be carried out ethically, honestly and within the parameters of local law.
Vision and Values
As Communications Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Wellness
I will fully embrace, implement, safeguard and market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the sales and marketing functions.
Sustainability
Sustainability is at the core of everything we do at Six Senses. As Communications Trainee, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2022, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings, plus communicated as appropriate to our external audiences.
Operational Ownership
· Working closely with the Marketing and Communications Manager, support the creation and implementation of multi-channel marketing campaigns from ideation to strategy and execution.
· Work collaboratively across the wider marketing team including in-house creative and social media to help plan, creative, develop, and optimize our multi-channel strategy, acting as a collaborative epicenter for the broader team.
· Lead the coordination of multi-channel content assets including photography, videography, digital and printed collateral, collaborating with the in-house creative team to ensure content production deadlines are met for all marketing related material.
· Take ownership for all website updates, ensuring all web content is up-to-date and relevant, collaborating closely with Six Senses corporate teams for all website updates and needs.
· Act as the departments Okami champion, ensuring all content is kept up to date and updated in a timely manner where needed.
· Assume day to day management of the marketing channel plan, taking full ownership of the plans updates and ensuring execution across each channel with various members of the team.
· Support the Marketing and Communications Manager with all PR Day to day tasks including but not limited to support in drafting press releases, attending PR meetings, and coordinating asset delivery where needed for press purposes.
· Act as an on-property liaison for all press trips, ensuring the itineraries are complete pre-arrival and shared with all relevant departments and meeting journalists as needed for site visits where needed.
Quality
Six Senses guidelines and standards of service and operation will be adopted and followed by all Sales & Marketing hosts so that our performance benchmarks are maintained and exceeded. Client service and product issues are promptly addressed.
All activities within the department will be carried out ethically, honestly and within the parameters of local law.
- Pocket money of 300€ net
- Accom 10 minutes walking from the hotel
- • Two days off for each week of training • Pocket money of 300€ net • Learn and grow with our leaders in a non-hierarchical organization, and you will be able to participate in our wellness program • Be delighted with the different flavours in our sustainable canteen, where you will have access to lunch and dinner every day, and breakfast when you have a morning shift • The hotel will provide you with accommodation, where you will share the space with fun and quirky people, like you. Only 10 minutes walking from the hotel • Uniform and the cleaning of the uniform provided by the hotel • Locker available
- Department: Other Guest Relations Concierge Customer Service Reception
About you
Skills and Experience
To execute the position of Guest Service Traine, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum bachelor’s degree in Hospitality or Business school and more than one year’s experience in a similar role.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment
To execute the position of Guest Service Traine, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum bachelor’s degree in Hospitality or Business school and more than one year’s experience in a similar role.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment
- Languages required: English and Spanish.
The company
Six Senses Ibiza showcases the best in music, art, sustainable fashion, pioneering wellness and culinary exploration, and perfectly captures the authentic island experience of community, spirituality and celebration.
Six Senses Ibiza is located on the crystalline Xarraca Bay at the island’s northern tip.
Nestled on the magical Xarraca Bay with unobstructed sunset views, Six Senses Ibiza is located just 35 minutes from the airport, and is the first sustainable BREEAM certified resort & residential community in the Balearics.
With 116 guest accommodations set across a 20-acre site, including a series of villas and unique beachfront cave suites, the resort’s vision perfectly captures the authentic Ibiza experience of community, spirituality and celebration. Curated experiences will showcase the best in music, art, sustainable fashion, pioneering wellness, culinary exploration and authentic island culture.
Four restaurants will serve the freshest organic produce right from our own farm, created under the masterful eye of celebrated chef Eyal Shani, and a signature Six Senses Spa heralds a new wellness benchmark for Ibiza.
