This position is now filled, but there are more Guest Relations jobs at Six Senses Zil Pasyon Seychelles

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Guest Experience Maker (Spanish or Arabic Languages)
Six Senses Zil Pasyon Seychelles

Posted

Job description

In this role, I will assume full responsibility for the efficient operation of all guest experience tasks to provide exceptional products and services within brand operating standards.

I will maintain a high standard of personal appearance, grooming and hygiene.

I have full knowledge of all facilities and services offered by the resort.

I will check guest profiles and guest history prior to the guest arrival and be familiar with all the information. I will notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.I will coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.

I will ensure the room is prepared according to the guests’ preference and as per resort standards.

I welcome guests upon arrival and escort guests accordingly throughout the resort.

Collect any information about special dietary requests, allergies or other safety conditions and coordinate with chef to meet guests at meals accordingly.

I will ensure to consolidate guest histories and preferences, and record into the resort Property Management System.

I will recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.

I will check all information on guest registration cards and cross check with correspondence for accuracy and ensure all guest documents are filled, registered and confirmed by the resort management.

I must meet with the guest at appropriate times to communicate daily events, schedules and requests and coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.

I will be present at guest departures ensuring to see off the guest as per resort standards.

Requirements

I have two or more years working experience in the same or similar role within a luxury resort.

I am fluent in the English Language, written and spoken. Additionally, I am also fluent in the Spanish OR Arabic Language.

I enjoy working in a multi-cultural team.

I am able to work in a remote private island setting.

Details

Job type
Full-time
Location
Victoria, Seychelles
Department
Guest Relations
Languages
English, Arabic (optional), Spanish (optional)
Starting in
As soon as possible
Duration of the contract
More than 1 year
Positions available
2
Accommodation
Sharing
Other benefits
Transportation/ All meals/ Monthly Service Charge

Six Senses Zil Pasyon Seychelles

Six Senses Zil Pasyon is located on Félicité, a private island where massive granite rocks and white sand beaches create an air of drama and beauty. With perpetual summer, the island is ideally located outside the cyclone belt just 30 nautical miles northeast of the Seychelles International Airport.
Created with the renowned Six Senses flair, the resort in Seychelles is a very personal destination that embraces nature while offering every creature comfort. Its 30 pool villas offer an oasis of serenity encircled by the Indian Ocean.

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