Agente de Reservas y Atención al cliente - Call Center
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Agente de Reservas y Atención al cliente - Call Center

SIXT

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Agente de Reservas y Atención al cliente - Call Center

About the job

¿Estás interesad@ en asumir nuevos retos? ¡En Sixt somos líderes de mercado, seguimos creciendo y buscamos gente como tú! Con el fin de ampliar nuestro equipo de Call Center en Palma de Mallorca, actualmente estamos en búsqueda de perfiles de Agente de Atención al Cliente y Reservas para trabajar a media jornada y jornada completa, cuya misión principal será ofrecer un excelente servicio al cliente en todas las situaciones de contacto con los clientes, de acuerdo con nuestros estándares de calidad. Funciones: * Gestión de las reservas: resolver las consultas de los clientes propocionandoles la información solicitada por teléfino y/o e-mail. * Venta de servicios adicionales, reconociendo las oportunidades para aumentar las ventas en cada reserva. * Explicar los tipos de servicios ofrecidos así como su coste. * Tratar las reclamaciones vía telefónica o e-mail. * Realizar tareas administrativas del departamento. * Apoyar a las sucursales con correcciones de facturas o reembolsos. * Gestionar y dar respuesta a los e-mails recibidos a través de las diferentes direcciones de Sixt España. * Helpdesk para los usuarios de la web. * Dar soporte a las reservas internacionales realizadas a través de agencias de viajes. Requisitos: * Vocación por la atención al cliente. * Experiencia mínima de un año en puesto similar. * Nivel alto de Castellano, Inglés y/o Alemán. * Conocimientos de MS-Office (especialmente Excel). * Conocimientos de programa Amadeus. * Disponibilidad para trabajar en turnos. Ofrecemos: Si buscas un trabajo de responsabilidad en un ambiente de trabajo dinámico, moderno y joven y tienes ganas de llegar lejos, ¡Sixt es tu empresa!

About you

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The company

ABOUT SIXT
SIXT is a leading international provider of high-quality mobility services. With around 6,4000 employees worldwide in 2021 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hailing and car subscriptions. With just one app – the SIXT App – we offer our customers digital access to more than 242,000 vehicles and around 5 million connected drivers in approximately 110 countries worldwide. Besides its own range of vehicles, SIXT also integrates services from more than 2,500 mobility partners, building a strategic, sustainable and future-proof alliance for mobility.

Our employees, technological expertise, the courage to change and the will to grow – we call it “Wachstumswille” – have made SIXT what it is today: one of the most innovative, fastest growing and profitable mobility companies in the world generating revenues of over EUR 3.07 billion a year in 2022. A strong customer orientation makes it possible to offer flexible and limitless mobility solutions tailored to individual needs – everywhere we operate.

CAREER PROSPECTS
At SIXT no day is like the other - there are new and exciting challenges every day. We offer a variety of national and international career opportunities and personal development that is specially tailored to you with exciting prospects.

WE ENCOURAGE YOU ON YOUR CAREER PATH
Depending on the position, we support you with various support programmes. In the branches we work on your leadership skills and business knowledge and prepare you for managing a SIXT Branch with rotations and project assignments. Furthermore, group-wide programmes support the development of our future leaders, for example, with our Future Leader programme - and in a further step with our Leadership Excellence programme.

Our SIXT college is used for this: a wide range of training courses for different areas and subject-specific and cross-departmental knowledge with a variety of web-based e-learning tools that in particular teach expertise in the field of car rental.

YOUR JOURNEY WITH SIXT
No matter where you would like to go, whether a specialist with in-depth expertise, management, or foreign posts in our corporate countries: we are open to exceptional careers - what about you?

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Agente de Reservas y Atención al cliente - Call Center

Pullach, Germany

Full-time, Indefinite

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