Call Center Agent - International Reservation Italy(m/f)
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Call Center Agent - International Reservation Italy(m/f)

SIXT

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Call Center Agent - International Reservation Italy(m/f)

About the job

For the expansion of our Service & Support Team in Berlin, we are currently looking for convincing and competent Italian speaking Customer Service Agents. Your Duty: You answer the incoming questions of our customers in our corporate Country Italy and if needed UK, regarding their reservation or booking. Interested? Apply now! Ideally you are experienced in working as a Customer Service or Call Center Agent or within another role in the service & support, customer care or reservation sector. You have no relevant professional experience? Career changers are more than welcome! Apply if you speak Italian fluently and enjoy working in direct contact with customers. Key Tasks and Responsibilities * You take care of the reservations and creation of rental contracts via telephone in Italian and (when required) in English * You counsel our corporate and private customers by phone about our mobility services * You support our customers in the use of our online booking system and have an open ear for every customer * You work closely with the other departments of the company to provide the best service to our customers and increase customer satisfaction and loyalty * You start with a paid familiarization phase of 3 weeks Your Qualities * You are fluent in Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself * You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner * You work independently, solution-oriented and service-oriented * You like to work in international teams and appreciate the exchange with colleagues * You are practiced in using MS-Office programs – especially Outlook, Word and Excel Why Choose Sixt? ▶ An attractive monthly basic salary + a performance-related bonus ▶ Paid trainings & professional development ▶ Employee benefits for Sixt rent a car and leasing cars ▶ Corporate benefit discounts for fitness, hotels, technology, fashion etc. ▶ Team events ▶ A dynamic & international team ▶ A friendly and pleasant working atmosphere in our open space office ▶ and much more. The work location is at Huttenstrasse 50, 10553 Berlin, in the district Moabit, just 200 meters away from the river Spree. It’s best to reach via the bus M27/X11 (the bus stop is right in front of the building) or via the subway line U9 (1,0km away).

About you

See description
  • Language required: Italian.

The company

ABOUT SIXT
SIXT is a leading international provider of high-quality mobility services. With around 6,4000 employees worldwide in 2021 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hailing and car subscriptions. With just one app – the SIXT App – we offer our customers digital access to more than 242,000 vehicles and around 5 million connected drivers in approximately 110 countries worldwide. Besides its own range of vehicles, SIXT also integrates services from more than 2,500 mobility partners, building a strategic, sustainable and future-proof alliance for mobility.

Our employees, technological expertise, the courage to change and the will to grow – we call it “Wachstumswille” – have made SIXT what it is today: one of the most innovative, fastest growing and profitable mobility companies in the world generating revenues of over EUR 3.07 billion a year in 2022. A strong customer orientation makes it possible to offer flexible and limitless mobility solutions tailored to individual needs – everywhere we operate.

CAREER PROSPECTS
At SIXT no day is like the other - there are new and exciting challenges every day. We offer a variety of national and international career opportunities and personal development that is specially tailored to you with exciting prospects.

WE ENCOURAGE YOU ON YOUR CAREER PATH
Depending on the position, we support you with various support programmes. In the branches we work on your leadership skills and business knowledge and prepare you for managing a SIXT Branch with rotations and project assignments. Furthermore, group-wide programmes support the development of our future leaders, for example, with our Future Leader programme - and in a further step with our Leadership Excellence programme.

Our SIXT college is used for this: a wide range of training courses for different areas and subject-specific and cross-departmental knowledge with a variety of web-based e-learning tools that in particular teach expertise in the field of car rental.

YOUR JOURNEY WITH SIXT
No matter where you would like to go, whether a specialist with in-depth expertise, management, or foreign posts in our corporate countries: we are open to exceptional careers - what about you?

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Call Center Agent - International Reservation Italy(m/f)

Berlin, Germany

Full-time, Indefinite

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