[{{ $ctrl._job.status.name | translate}}] Customer Service Agent (m/f) French DriveNow / Part-time
Sixt

Posted

Job description

For the expansion of our Service & Support Team in Berlin, we are currently looking for convincing and competent French speaking Customer Service Agents (m/f). Your Duty: You answer the incoming questions of DriveNow customers in Belgium, Luxembourg and the Netherlands regarding their car or booking. Interested? Apply now! Ideally you are experienced in working as a Customer Service or Call Center Agent or within another role in the service & support, customer care or reservation sector. You have no relevant professional experience? Apply if you speak French fluently and enjoy working in direct contact with customers.

Key Tasks and Responsibilities

* You provide first class customer care for our up-market clientele for the purpose of enhancing the overall customer experience
* You respond to customer requests and complaints using all forms of communications e.g. telephone, e-mails, letter, web/live chat & social media forums
* You are looking to increase customer satisfaction and to actively advance customer loyalty

Your Qualities

* You have completed your apprenticeship and gained first professional experience (ideally in the hospitality or tourism industry)
* You are passionate about customer care and enjoy dealing with customers on the telephone in a professional and friendly manner
* You are used to working independently, solution and service oriented
* You are an organizational and communicative talent, able to cope with a heavy workload and highly dependable
* You are computer literate with good keyboard skills and working experience of using E-mail, Word & Excel
* You are fluent in French

Why Choose Sixt?

▶ An attractive monthly basic salary + a performance-related bonus ▶ Paid trainings & professional development ▶ Employee benefits for Sixt rent a car and leasing cars ▶ Corporate benefit discounts for fitness, hotels, technology, fashion etc. ▶ Team events ▶ A dynamic & international team ▶ A friendly and pleasant working atmosphere in our open space office ▶ and much more. The work location is at Huttenstrasse 50, 10553 Berlin, in the district Moabit, just 200 meters away from the river Spree. It’s best to reach via the bus M27/X11 (the bus stop is right in front of the building) or via the subway line U9 (1,0km away).

Requirements

See description

Job type
Full-time
Location
Berlin, Germany
Department
Other
Languages
German
Starting in
As soon as possible

Sixt

Accessibility to mobility is freedom. The freedom to experience and share the world with others, and to overcome barriers of thought and opinion. By constantly challenging the status quo and with the drive to get things done, our worldwide Sixt family with more than 6,000 members is working towards a future in which people around the globe have access to safe, efficient and comfortable mobility with the touch of a button. All our mobility products in one single app – whether it is for 6 minutes, 6 hours or 6 months. The world’s largest mobility fleet with more than 250,000 cars in over 105 countries is available precisely when and how you need it. A vehicle that may be driven by you, by a driver, or perhaps driven of its own accord. One brand, one company, all solutions. We are generating revenues of more than 2.6 billion Euros making Sixt the largest integrated mobility provider. Our motivation is you, our customer because we know that good is not good enough if better is expected. You are the most important person in our business. Everything we do, we do for you in order to create a product that excites and moves.
This is possible only with the best of talents, who are aware of the fact that the customer is our boss. Employees who are obsessed with making Sixt better every day, always questioning the status quo. Our employees are the initiators and executors of ideas – they get things done and take responsibility. Our employees never give up. They overcome barriers. They are the ones who drive our success and help us reach new dimensions.
Mobility is not just freedom – it’s Sixt.


CAREER PROSPECTS
No day is the same at Sixt. Our staff members never know which new, exciting challenges await them. We help you grow with tailored professional development so that you are equipped to master these challenges. Our employees can choose from a multitude of career possibilities – on a national or international basis, as a specialist or as a manager. We are happy to support exceptional career paths if that is what you are looking for.

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