Customer Service Agent (m/f) French DriveNow
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Customer Service Agent (m/f) French DriveNow

SIXT

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Customer Service Agent (m/f) French DriveNow

About the job

For the expansion of our Service & Support Team in Berlin, we are currently looking for convincing and competent French speaking Customer Service Agents (m/f). Your Duty: You answer the incoming questions of DriveNow customers in Belgium, Luxembourg and the Netherlands regarding their car or booking. Interested? Apply now! Ideally you are experienced in working as a Customer Service or Call Center Agent or within another role in the service & support, customer care or reservation sector. You have no relevant professional experience? Apply if you speak French fluently and enjoy working in direct contact with customers. Key Tasks and Responsibilities * You provide first class customer care for our up-market clientele for the purpose of enhancing the overall customer experience * You respond to customer requests and complaints using all forms of communications e.g. telephone, e-mails, letter, web/live chat & social media forums * You are looking to increase customer satisfaction and to actively advance customer loyalty Your Qualities * You have completed your apprenticeship and gained first professional experience (ideally in the hospitality or tourism industry) * You are passionate about customer care and enjoy dealing with customers on the telephone in a professional and friendly manner * You are used to working independently, solution and service oriented * You are an organizational and communicative talent, able to cope with a heavy workload and highly dependable * You are computer literate with good keyboard skills and working experience of using E-mail, Word & Excel * You are fluent in French and English Why Choose Sixt? ▶ An attractive monthly basic salary + a performance-related bonus ▶ Paid trainings & professional development ▶ Employee benefits for Sixt rent a car and leasing cars ▶ Corporate benefit discounts for fitness, hotels, technology, fashion etc. ▶ Team events ▶ A dynamic & international team ▶ A friendly and pleasant working atmosphere in our open space office ▶ and much more. The work location is at Huttenstrasse 50, 10553 Berlin, in the district Moabit, just 200 meters away from the river Spree. It’s best to reach via the bus M27/X11 (the bus stop is right in front of the building) or via the subway line U9 (1,0km away).

About you

See description
  • Language required: German.

The company

ABOUT SIXT
SIXT is a leading international provider of high-quality mobility services. With around 6,4000 employees worldwide in 2021 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hailing and car subscriptions. With just one app – the SIXT App – we offer our customers digital access to more than 242,000 vehicles and around 5 million connected drivers in approximately 110 countries worldwide. Besides its own range of vehicles, SIXT also integrates services from more than 2,500 mobility partners, building a strategic, sustainable and future-proof alliance for mobility.

Our employees, technological expertise, the courage to change and the will to grow – we call it “Wachstumswille” – have made SIXT what it is today: one of the most innovative, fastest growing and profitable mobility companies in the world generating revenues of over EUR 3.07 billion a year in 2022. A strong customer orientation makes it possible to offer flexible and limitless mobility solutions tailored to individual needs – everywhere we operate.

CAREER PROSPECTS
At SIXT no day is like the other - there are new and exciting challenges every day. We offer a variety of national and international career opportunities and personal development that is specially tailored to you with exciting prospects.

WE ENCOURAGE YOU ON YOUR CAREER PATH
Depending on the position, we support you with various support programmes. In the branches we work on your leadership skills and business knowledge and prepare you for managing a SIXT Branch with rotations and project assignments. Furthermore, group-wide programmes support the development of our future leaders, for example, with our Future Leader programme - and in a further step with our Leadership Excellence programme.

Our SIXT college is used for this: a wide range of training courses for different areas and subject-specific and cross-departmental knowledge with a variety of web-based e-learning tools that in particular teach expertise in the field of car rental.

YOUR JOURNEY WITH SIXT
No matter where you would like to go, whether a specialist with in-depth expertise, management, or foreign posts in our corporate countries: we are open to exceptional careers - what about you?

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Customer Service Agent (m/f) French DriveNow

Berlin, Germany

Full-time, Indefinite

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