Director of Sales & Marketing
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Expired

Director of Sales & Marketing

About the job

JOB SCOPE: Manages all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sale team

About you

Key Responsibilities
• Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts
• Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved
• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate
• Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local, domestic and international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications
• Creates and implements special programmes to achieve greater productivity through:
o Increasing average rate
o Increasing occupancy
o Increasing business volume during difficult periods
o Increasing local food and beverage banqueting sales
o Manages key Accounts
o Oversees the selling and servicing of group business
o Co-ordinates the development of all promotional material
• Provides direction on and conducts market research
• Monitors competitor activities
• Ensures the hotel is represented as an active member of the local community through association membership
• Plans and executes sales trips to major market areas
• Attends major travel functions to promote sales for the hotel
• Directs all sales activities for Sales Managers to ensure they meet the goals of the Revenue Plan
• Conducts weekly reviews of sales personnel activity to ensure targets and sales objectives are being met
• Produces monthly Sales reports and forecasts
• Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction
• Establishes and continuously updates mailing lists
• Organises and attends major sales/PR related functions within the hotel
Customer Service
 Demonstrate service attributes in accordance with industry expectations and company standards including:
 Being attentive to Guests
 Accurately and promptly fulfilling Guests requests
 Anticipate Guests needs
 Maintain a high level of knowledge which affects the Guest experience
 Demonstrating a ‘service’ attitude
 Taking appropriate action to resolve guest complaints

 Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Financial Responsibilities
• Prepare, manage and achieve the department’s budget.
• Prepare and manage a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget
• Effectively monitor and analyse variations from the budget
• Develop systems that measure the cost effectiveness of the department
Develop procedures that track, report on, and control the running costs of the

Business Planning
 Contribute to the overall strategic plan of the business and help compile the annual hotel business plan
 Keep abreast of trends in your area and implement best practice initiatives
 Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staff
People Management
 Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
 Plan for future staffing needs
 Recruit in line with company guidelines
 Prepare detailed induction programmes for new staff
 Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
 Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and implemented to meet needs
 Actively work at developing your staff and identify high potentials
 Maintain training records for all direct reports and ensure they do the same for their staff

 Conduct probation and formal performance appraisal in line with company guidelines
 Coach, counsel and discipline staff, providing constructive feedback to enhance performance
 Approve leave requests after considering peaks and troughs in the business
 Regularly communicate with staff to maintain good relations
General
 Comply with the Company’s Corporate Code of Conduct
 Familiarise yourself with the company values and model desired behaviours
 Perform tasks as directed by the Manager in pursuit of the achievement of business goals
  • Language required: English. Czech, German, French, and Russian are a plus

The company

Do you have a dream you want to realise but missing the knowledge and experience? Do you want to build a career instead of just getting a job?

THEN join us and lay the first brick of your successful career.
We are looking for Extra-Ordinary personalities who live by passion, to build a solid career in the world of luxury 5-star Hotels.

And remember, if you do what you love, you won't work a day in your life. Excellent salaries and benefits are offered to those who join „our family“

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Expired

Director of Sales & Marketing

Prague, Czechia

Full-time, More than 1 year

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