Duty Manager
This position is not available anymore, but there are more Guest Relations jobs
Expired

Duty Manager

About the job

• To be an ambassador of the Front Office and of the hotel, in and outside the work place.
• To ensure the efficient running of the day and evening operations in the hotel.
• To oversee directly the ambassador on evening shift of the hotel and the Front Office operations during the morning / night shift, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport representatives, Drivers and Valet Parking, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure uncompromising levels of cleanliness and maintenance of the lobby throughout the day and evening.
• To ensure appropriate stock level for the smooth run of the morning and evening operations and to approve requisitions accordingly.
• To ensure a proper use of the telephone etiquette as per Sofitel standards.
• To ensure a proper coverage and supervision of all the sections at all times during the evening shift at the Lobby, Concierge, Porter and Front office counters.
• To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the Management when dealing with guest complaints or if an ambassador member is facing difficulties that he/she cannot solve on his/her own.
• To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and always logs all complaint.
• To call the DOR or the HM for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
• To ensure that the evening arrival lists are updated, transportation and airport services are scheduled and all the rooms are blocked according to guest requests and needs.

About you

• To assist in the building of an efficient team of ambassadors by taking an active interest in their welfare, safety and development.
• To encourage Front Office employees to maintain good relationships with their colleagues and all other departments.
• To ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To ensure that all ambassadors provide a friendly, courteous and professional service at all times.
• To assist in the training of ambassadors ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To read and understand the hotel's Ambassador Handbook and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
  • Languages required: English and French. German and Spanish are a plus

The company

A thrilling and sunny Polynesian island theme, with vertical gardens, fresh flowers and artworks bringing elegance to luminous interiors. Personal service makes every guest and visitor feel special.

All 361 exceedingly comfortable rooms have balconies; suites boast 24-hour butlers and a private lounge. Indulge in a Beach Villa with a roof terrace and pool, or hotel apartments for longer stays in Dubai.

Dine in a different part of the world every night with eight restaurants and seven bars and lounges. Dance in Dubai's newest nightclub or sip a sunset cocktail. A ballroom hosts celebrations, while InspiredMeetings concierges offer creative incentive stays.

A cozy retreat from Dubai, the brand new resort sprawls on a long private beach on Palm Jumeirah's East Crescent.

View profile
Expired

Duty Manager

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs

Commis 3
Commis 3

Commis 3

Sofitel Dubai Downtown

Dubai, United Arab Emirates