Guest Services Officer
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Expired

Guest Services Officer

About the job

• To be an ambassador of the Front Office and of the hotel, in and outside the work place.
• To always keep the working area clean and well maintained.
• To properly use the telephone etiquette as per Sofitel standards.
• To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
• To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
• To personally greet and escort the guests rather than pointing out directions.
• To respect the privacy of the guests and the confidentiality of the information.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
• To be aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• To do a proper cashier closer and to ensure a complete handover between the shifts.
• To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
• To check the departure lists and to ensure check-out times are respected.
• To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.
• To strictly respect the room keys and section keys handover procedures.
• To daily follow the checklists.
• To daily read the F/O logbook, to update it and to sign it.
• To be aware of all hotel facilities operating timing and to promote the internal activities and events.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the latest administrative, organizational, operational or other changes and news.
• To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
• To promote the Accor loyalty programs.
• To maintain an atmosphere of high morale and a happy working relationship among the team.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
• To carry out any other reasonable duties as assigned by the Front Office Supervisor and the Assistant Front Office Manager.
  • Number of positions: 5
  • AED 2000/- per month
  • Sharing accommodation
  • 3 meals a day complimentary / Medical Insurance / Airline ticket to home country once in 2 years / UAE Residence visa
  • Department: Guest Relations Front Office reception

About you

Excellent communication in English
Passion to serve guests
Hotel Management diploma or degree is a must
Flexibility in understand the work environment
Ideally a minimum of 1 year experience in a similar role
  • Language required: English. German and French are a plus

The company

A thrilling and sunny Polynesian island theme, with vertical gardens, fresh flowers and artworks bringing elegance to luminous interiors. Personal service makes every guest and visitor feel special.

All 361 exceedingly comfortable rooms have balconies; suites boast 24-hour butlers and a private lounge. Indulge in a Beach Villa with a roof terrace and pool, or hotel apartments for longer stays in Dubai.

Dine in a different part of the world every night with eight restaurants and seven bars and lounges. Dance in Dubai's newest nightclub or sip a sunset cocktail. A ballroom hosts celebrations, while InspiredMeetings concierges offer creative incentive stays.

A cozy retreat from Dubai, the brand new resort sprawls on a long private beach on Palm Jumeirah's East Crescent.

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Expired

Guest Services Officer

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

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