[{{ $ctrl._job.status.name | translate}}] Reservations Officer
Sofitel Dubai The Palm Resort & Spa

Posted

Job description

• To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
• To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
• To recognize potential clients and to transmit information to the Sales Department.
• To recognize VIP guests and to apply the concerned policies.
• To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
• To promote the Accor loyalty programs and the hotel promotions.
• To respect the privacy of the guests and the confidentiality of the information.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To properly use the telephone etiquettes as per Sofitel standards.
• To have a perfect knowledge of room types and rate structure.
• To ensure the accuracy of all booking information entered in the PMS.
• To maintain an accurate Guest History.
• To have a perfect knowledge of the hotel configuration and products.
• To achieve Quality Tools and Yield Management performance.
• To know the competitors and to gather information about their activities and sales.
• To provide updated reports and statistics to the Management and other departments.
• To follow up availability and rate charts on TARS and other booking systems / channels.
• To properly use and maintain the reservation communication system (telephone, fax, e-mail).
• To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.
• To maintain a clean and tidy working area at all times.
• To be updated with the latest administrative, organizational, operational or other changes and news.
• To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
• To maintain an atmosphere of high morale and a happy working relationship among the team.
• To respect schedules, terms and deadlines as agreed with the Management.
• To attend a daily line up briefing with the reservations team.

Requirements

• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and to adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with your colleagues and all other departments.
• To ensure you read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To be polyvalent by knowing how to handle a F&B booking request as well.
• To attend training and meetings as and when required.
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Reservations
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite
Pay range
AED 2000/- per month
Accommodation
Sharing accommodation
Other benefits
3 meals a day complimentary / Medical Insurance / Transportation / Airline ticket to home country once in 2 years

Sofitel Dubai The Palm Resort & Spa

A thrilling and sunny Polynesian island theme, with vertical gardens, fresh flowers and artworks bringing elegance to luminous interiors. Personal service makes every guest and visitor feel special.

All 361 exceedingly comfortable rooms have balconies; suites boast 24-hour butlers and a private lounge. Indulge in a Beach Villa with a roof terrace and pool, or hotel apartments for longer stays in Dubai.

Dine in a different part of the world every night with eight restaurants and seven bars and lounges. Dance in Dubai's newest nightclub or sip a sunset cocktail. A ballroom hosts celebrations, while InspiredMeetings concierges offer creative incentive stays.

A cozy retreat from Dubai, the brand new resort sprawls on a long private beach on Palm Jumeirah's East Crescent.

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