Behaves and acts in an exemplary fashion, embodying the brand mindset Assist the Loyalty & Guest Experience Manager to interact with the hotel's guest on a daily basis and tabulate comments received Assist the Loyalty & Guest Experience Manager to create a positive guest passion culture amongst the hotel's ambassadors Assist the employees to improve their skills and provides support for career development Ensures that guests have a smooth running stay Organises the welcome and care provided by the team under his/her responsibility
Able to work independently Warm personality and has passion in dealing with guests Fast learner Good team player Good listening and communication skills Results driven and strong commitment to excel Education Level: Bachelor / Licence Study area: Hospitality Management
Bukit Damansara, Kuala Lumpur, Malaysia
Accor is a world-leading augmented hospitality group offering unique and meaningful experiences in almost 4,800 hotels, resorts, and residences across 100 countries. With an unrivalled portfolio of brands from luxury to economy, Accor has been providing hospitality savoir-faire for more than 50 years. Beyond accommodations, Accor enables new ways to live, work, and play with Food&Beverage, nightlife, wellbeing, and coworking brands. To drive business performance, Accor’s portfolio of business accelerators amplifies hospitality distribution, operations, and experiences. Guests have access to one of the world’s most attractive hotel loyalty programs. Accor is deeply committed to sustainable value creation, and plays an active role in giving back to planet and community. Planet 21 – Acting Here endeavours to act for “positive hospitality”, while Accor Solidarity, the endowment fund, empowers disadvantaged people through professional training and access to employment.