[{{ $ctrl._job.status.name | translate}}] Front Office Receptionist
Sofitel London Heathrow Hotel

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Job description

Sofitel London Heathrow is an award-winning airport hotel that combines comfort with a convenient location next to the world’s busiest airport.

Connected to Heathrow Terminal 5 via a covered walkway and all other terminals by using the Heathrow Express complimentary service. Central London is just 21 minutes away, making the Sofitel London Heathrow ideally positioned for recreation, sport and culture. The theatres of London, golf at Wentworth and racing at Royal Ascot as well as the heritage of Windsor are all readily accessible.

The hotel is positioned as a luxury business hotel, one that has since it opened redefined the concept of an airport hotel, where personal service is complimented by sophisticated décor.

The restaurants and bars showcase fresh international flavors from an all day tea salon, to the open kitchens of our Vivre restaurant, or alternatively try our 3 AA Rosette gourmet French restaurant, La Belle Époque.

With 45 contemporary meeting rooms, cutting edge technology and Inspired Meeting Concierges this convenient London airport hotel can comfortably host meetings, conferences and events for up to 1300 guests.

Job Overview
As a receptionist you will have a key role in ensuring our guests have an ejoyable stay with us from arrival to departure. You will provide a smooth check in and check out, handle payments and answer our guest enquiries. You will have an excellent knowledge of the area and will be able to advise our guests and direct them accordingly.

Main Duties and Responsibilities
- Check-in and check-out guests as required
- Follow up on any guest feedback and ensure everything is done from our side to ensure the guest is satisfied with their stay
- Handle telephone enquiries and transfer to the relevant department as necessary
- Handle payments, foreign currency exchange and refunds
- Ensure all guests queries are followed up and dealt with, this includes special requests, wake up calls and newspaper orders.
- Maintain a high level of hotel and product knowledge at all times


What we are looking for

- Previous customer service experience is essential
- A passion for hospitality
- Positive attitude and excellent command of English
- Computer literacy
- Cash handling experience desirable
Job type
London, United Kingdom
Front Office reception
English, French (optional)
Starting in
As soon as possible
Contract duration
More than 1 year
Pay range
£18366 per annum
Other benefits
Meals on duty, uniform, 28 days holiday, to name a few

Sofitel London Heathrow Hotel

Swoop into Sofitel London Heathrow an award-winning Heathrow airport hotel that combines luxurious comfort with a convenient location in the worlds busiest airport.
We are connected to Heathrow Terminal 5 via a walkway to other terminals via free inter-terminal transfers and to central London by a 21-minute express train

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