Guest Relations Officer - Sofitel London St James
As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greet all guest in the lobby and assist them as necessary.
- Assist in the preparation of arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary.
- Receive and greet regular guests and other VIPs.
- Build and maintain relationships with regular guests and if necessary, handle their reservations.
- Deal with guest complaints and follow up with the guest and within the hotel.
- Communicate any special requests to the relevant departments in a timely manner.
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; knowledge of French is a plus
Your team and working environment:
You will be working within a fast paced environment with a team of dedicated individuals putting the satisfaction and safety of our guests at the heart of all we do
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS