Magnifique Meeting Trainee
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Magnifique Meeting Trainee

Sofitel Luxembourg Europe

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Magnifique Meeting Trainee

About the job

Vous êtes garant de l'organisation et du bon déroulement de l'évènement de votre client, dans l'ensemble des espaces du Sofitel Luxembourg Europe.
Ace titre, vous coordonnez les différents services afin de faire de l'évènement, un moment mémorable pour votre client. Pour cela, vos missions sont les suivantes :

-Etre l'interlocuteur privilégié, jusqu'au jour de l'évènement, du client dans la mise en place et le traitement de la prestation.
-Etre responsable de la satisfaction du client dès la signature du contrat de vente de l'évènement jusqu'à la fin de la prestation.
-S'adapter au client en lui proposant un mode de fonctionnement et un cadre sur l'organisation de la manifestation.
-S'informer auprès du client, et pour le bon déroulement de la manifestation, que toutes les informations opérationnelles sont reçues et communiquées aux services concernés en temps et en heure.
-Etre présent à l'arrivée du client et lui présenter les interlocuteurs opérationnels.
Etre présent pendant la durée de la manifestation lors de grands évènements (par ex: privatisation).
-S'assurer d'obtenir un retour du client sur la prestation délivrée dans une démarche d'amélioration continue.
-Coordonner les services impliqués dans la réalisation de l'évènement, selon le cahier des charges établi (Banquets, Cuisine, Hébergement, Technique et Prestataire).
-Etre force de proposition en cas de mise en oeuvre d'actions correctives en informant régulièrement votre responsable.
-Formaliser les documents de suivi et points de contrôle.
-S'assurer avant chaque évènement de la parfaite mise en place, du fonctionnement des appareillages et/ou outils informatiques, des installations et de la logistique liée à l'évènement.
-Etre réactif et proactif dans la gestion des imprévus et des demandes complémentaires du client avant le jour de l'évènement.
-S'assurer de respect du budget et effectuer le contrôle de la facturation.
-Respecter les standarts de qualité définis.

About you

Maitrise Pack Office
La connaissance du logiciel Opéra serait un plus.

Education Level: Vocational education
Study area: Hospitality

The company

We are far more than a worldwide leader. We are more than 290,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

WE ARE ACCOR
Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.

We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.

Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.

We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.

OUR INTEGRATED HOSPITALITY ECOSYSTEL
Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.

This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.

OUR UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

OUR GLOBAL FOOTPRINT
The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.

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Magnifique Meeting Trainee

Luxembourg, Luxembourg

Internship, 6 months

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