Assistant Front Office Manager (SHNY-AFOM)

[{{ $ | translate}}] Assistant Front Office Manager (SHNY-AFOM)
Soho House


Job description

Main Duties:

This position will be responsible for assisting the Front Office Manager with the overall operation of the Front Office, including but not limited to Front Desk and Concierge Services, Guest List, and Butler Staff. Supporting the management team as needed.

  • Greet hotel guests and members upon arrival
  • Supervise the floor, employees and employee/guest relationship
  • Monitor and control daily operations
  • Participate in staff meetings and agendas monthly
  • Participate in daily morning meetings as needed
  • Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
  • Maintain adequate inventories
  • Verify staff scheduling is adequate towards business needs
  • Assisting ordering operating supplies
  • Process all guests’ disputes and claims
  • Ensure proper grooming standards are followed
  • Participate in yearly departmental goals, related to payroll, expenses, staffing levels and guest service
  • Maintain department operating procedures
  • Manage day-to-day Front Office operation
  • Assist in Training, developing, counseling, and disciplining staff
  • Keep track of attendance and tardiness of the staff during their shift
  • Assist in a proper New Hire Training process with all new employees
  • Coordinate Front Office activities with other departments for all VIP check ins
  • Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel
  • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
  • To deliver a consistently high standard of customer service within the department
  • Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications:

  • 3+ years experience and 1+ year Supervisory experience, Hospitality Degree preferred
  • Computer skills, Excel, MS Word, MRM and Opera preferred
  • Detail and customer services oriented
  • Excellent verbal and written communication skills
  • Bilingual language skills a plus
  • Flexible schedule, evenings and weekends
  • Detail oriented, ability to multitask and work in a fast paced environment


See description


Job type
New York, IA, United States
Starting in
As soon as possible
Duration of the contract

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