Front Desk Agent - Soho House Chicago (FO-FD AGENT- CHICAGO)

[{{ $ctrl._job.status.name | translate}}] Front Desk Agent - Soho House Chicago (FO-FD AGENT- CHICAGO)
Soho House

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Job description

Who We Are…

Soho House is a collection of private members' clubs and restaurants spread throughout Europe, the UK and America.  Each house and restaurant maintains its own personality and atmosphere but the ethos has remained the same; serving fantastic cocktails and simple but delicious food in a comfortable and relaxed environment.

The Venue…

Housed in a 1907 warehouse in the fashionable Randolph Market area, the six-storey building was originally the manufacturing centre of the Chicago Belting Factory and includes many original features such as ornamented entrance lobby and exposed concrete. The House includes 40 bedrooms, a full sized pool, screening room, gym, public restaurants and a rooftop bar & kitchen. 

The Role…

  • To deliver to our guests a total passion and commitment to excellence                                       
  • Responsibility for the care of hotel guests throughout their visit                                                                                            
  • To use own initiative and to personally take any action appropriate to deliver a first class service          
  • Assist Reception Manager by taking responsibility for check-in, concierge duties and check-out                   
  • To meet, greet and bid farewell to all guests – with a smile and making eye contact                                                                    
  • To escort guests to their room whenever possible and taking their luggage                                                    
  • Take responsibility for the presentation of the front of house                                                                           
  • Fully understand and operate the telephone and paging systems                                                                                    
  • Fully understand and operate the hotel property management system and restaurant reservation systems            
  • Assist Reservation Manager with hotel enquiries and reservations                                                                       
  • To have an understanding of the restaurant operation                                                                                               
  • To fully understand the different hotel tariffs and special offers                                                                                     
  • Accountable for the Reception cash handling issues                                                                                            
  • Ensure good communication with all departments with guest’s special requests and feedback whether good or bad
  • To be fully familiar with the hotel layout                                                                                                                                           
  • To have a basic knowledge of the surrounding area in order to assist guests with their queries                
  • To have a good product knowledge in order to increase sales whenever possible                             

Requirements

See description

Job type
Full-time
Location
Illinois, United States
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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