General Manager - Soho House Chicago
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General Manager - Soho House Chicago

Soho House

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General Manager - Soho House Chicago

About the job



Who We Are…

Soho House is a collection of private members' clubs and restaurants spread throughout Europe, the UK and America. Each house and restaurant maintains its own personality and atmosphere but the ethos has remained the same; serving fantastic cocktails and simple but delicious food in a comfortable and relaxed environment.

The Venue…

Housed in a 1907 warehouse in the fashionable Randolph Market area, the six-story building was originally the manufacturing center of the Chicago Belting Factory and includes many original features such as ornamented entrance lobby and exposed concrete. The House includes 40 bedrooms, a full sized pool, screening room, gym and a glass enclosed rooftop bar & kitchen. Additionally, it is the home of the first US outpost of the Allis and Chicken Shop, exciting restaurant concepts developed by Soho House in London.

The Role…

Soho House is in search of a seasoned Hotel General Manager to be our next champion of the iconic Chicago House. The quintessential candidate will be humble and people focused, with a natural desire to develop and inspire their entire hotel team. The General Manager will be very hands-on with the daily operation in an ongoing effort to deliver extraordinary guest service and financial profitability.

To ensure that the total operation of the Hotel, Public Restaurants, Spa and Club is maintained on a daily basis and that the needs of the owner, employees, members and guests are met and/or exceeded.

Main Duties...

  • Recruitment of an outstanding sales team, passionate about delivering exceptional customer service.
  • Finding innovative ways to deliver KPI’s set by the business and accurately reporting all sales data back to relevant teams.
  • Lead and create seasonal training sessions with the team to maximize product knowledge.
  • Collaborate with the Head of Retail on how customer service can be continually improved & maintained through key trading periods.
  • Responsible for ordering, managing and feeding back on product & materials needed for the store.
  • Performing stock take on a monthly basis to hit business KPI on stock accuracy.
  • Immerse themselves in the Soho Home product to become an expert in Soho Houses interior design & style.
  • Manage the interior design diary alongside the Interior Design Manager to ensure space is set up in the store to deliver meetings.
  • Work alongside key internal stake holders to delivery and execute in store events.
  • Maintaining visual merchandising standards with a keen commercial eye and proactive approach to trading conditions.
  • Manage & host in store events in line with marketing calendar.
  • Build relationships with multiple stakeholders across internal departments to support retail success.
  • Excellent communication skills with confident sales approach.
  • Lead by example in providing the Soho Home customer with a professional, warm and friendly customer service across all facets of the store.
  • Leading the team in driving sales & achieving set budgets and KPI’s. Full accountability of retail operations within the store.
  • Working collaboratively with internal stake holders to run store events and member spaces.
  • Analyze & feed back data from sales and customers to better understand and service the Soho Home customer.


Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Employee Assistance Program
  • Pet Insurance
  • Auto & Home Insurance
  • Generous Paid Vacation
  • Paid Holidays, Sick Days, Bereavement Pay, Personal Days and Paid Volunteer Days
  • Parental Leave
  • Career Development : Soho House can progress your career internationally.
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.


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General Manager - Soho House Chicago

Chicago, IL, United States

Full-time, Indefinite

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