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West Coast Member Communications & Content Manager

Soho House


West Coast Member Communications & Content Manager

Job Description

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion, and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe, and Asia, with new openings planned globally.

The Mission

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover, and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect, and kindness within our walls, and in every community, we create around the world.


Curiosity. We support curiosity and champion talent.

Inclusivity. We welcome diverse experiences and progressive thinking that is representative of the wider world.

Connection. We inspire meaningful connection and collaboration.

Passion. We put people at the heart of everything we do to deliver the best experience.

Respect. We promote respect and kindness within our four walls and in communities that we serve around the world.

The Role

At Soho House the Member Communications and Content Manager is responsible for driving the communications strategy to connect our members through Soho House’s digital platforms as well as through our physical House events. They will add value, and drive engagement and retention from the membership base on the West Coast, as well as support membership communication initiatives at a regional and global level.

The Manager will own the communication plans for all West Coast Houses, Soho Works, and Cecconi's West Hollywood.

The Manager will report into the Head of Membership & Communications for the West Coast. They will be based in West Hollywood.

Main Duties
  • Support membership and operational requirements with a robust cross-channel communication plan for Houses, Restaurants, Hotels and Workspaces in the region – working closely with membership, Operations Directors, and site General Managers.
  • Devise and execute strategies to drive awareness and revenue against member events, F&B, private hire, and bedrooms across the region.
  • Devise House News & newsletter strategy, conceptualizing all communications.
  • Work closely with the global member communications team to ensure consistent and on-brand messaging across global business touch points – including weekly and monthly member communications strategy and content.
  • Oversee all member-facing content and communications required and brief Digital Comms team on website and app content updates.
  • Oversee printed collateral and on-site messaging to members – plus content for TV home screens in Soho House bedrooms.
  • Work closely with the Head of Membership & Communications on content for Houses, Restaurants, Hotels and Workspaces
  • Contribute to the social media content plan for the global social media channels for Restaurants, Hotels and Workspaces
  • Spend a portion of their time on the floor, engaging with members including answering inquiries, and driving membership

For public sites:

  • Leverage customer communication channels to drive awareness and conversion of Soho Friends
  • Work with in-house Communication team to drive awareness and press coverage for public Soho House
  • Plan and brief all email campaigns for sites to the Digital Communications and CRM team
  • Brief copywriters on all public content and communications required and brief Digital Communications on updates to existing websites
  • Oversee the monitoring of public listings for the West Coast sites on Google and other public data aggregators
  • Work with platforms such as OpenTable to drive awareness and covers for public restaurants
  • Work closely with the partnerships team to identify new opportunities including brand events and activations for West Coast sites

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Employee Assistance Program

Pet Insurance

Auto & Home Insurance

Generous Paid Vacation

Paid Holidays, Sick Days, Bereavement Pay, Personal Days and Paid Volunteer Days

Parental Leave

Career Development : Soho House can progress your career internationally.

Learning & Development: An extensive range of internally and externally run courses are available for all employees.


Job type
Los Angeles, CA, United States
Starting in
As soon as possible
Contract duration

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