Hotel Receptionist
Hotel Receptionist

Sonder Italy

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Hotel Receptionist

About the job

Hospitality Agent

With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customised to reflect the vibe of its neighbourhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, we’re taking stay further for guests all around the world.

Sonder started in 2014, and now has thousands of spaces in cities across the globe.

Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfilment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

AT SONDER YOU WILL:

Be one of our hotel receptionists
Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles 
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Work alongside other Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision
Reach out to guests to collect their IDs and to organise welcome video calls. Guide them through the Sonder experience, ensuring they have an amazing first impression. 
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our spaces to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Maintenance and organisation of working spaces including office, storage closets, warehouse and others, as assigned
Perform any needed duty, including managing the food and beverage offering, throughout the local market, as required, to secure the best guest experience
Travel to multiple Sonder properties throughout the local market, as required
  • Competitive
  • WHAT WE OFFER: Workplace: Milan Full-time employment contract Competitive pay Health Insurance  PlanStock options; this is an opportunity to be an owner of a rapidly growing tech-hospitality start-up $1000 in annual Sonder credits for Sonders around the world. 25% discount for friends and family. Love to travel? That's what we do! Comprehensive training  A high-energy, start-up environment with smart, positive coworkers Strong growth opportunities for top performers We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Department: Reception

About you

WHAT WE LOOK FOR:

Previous work experience working in hospitality, service or customer service
Guest-centric and positive mindset
Communicate effectively and ability to set the right cultural tone for the team
Organised, hard working, and detail-oriented 
Comfort with ambiguity and rapidly shifting priorities
Ability to take initiative and comfort in independent problem solving with the humility to ask for help when needed
Effective communicator who can influence others to drive results 
Thrives in a fast paced, ever-changing, always challenging startup environment
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and availability  to work night shifts on weekends and some public holidays
Ability to lift/carry items and stand/walk for extended periods of time
Italian speaker with professional fluency in English (conversational/written)
Fluency in any other language is a distinct plus
  • Language required: English. Italian is a plus

The company

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents.

Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

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Hotel Receptionist

Milan, Italy

Full-time, 6 months

Start Date:As soon as possible

Latest start date: