Hotel Receptionist - Overnight
Hotel Receptionist - Overnight

Sonder Italy

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Hotel Receptionist - Overnight

About the job

Hospitality Agent | Overnight

Sonder is revolutionising hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self-check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfilment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

AT SONDER YOU WILL:

Carry out the duties as day & night porter at a hotel 
Respond to day-to-day & overnight guest requests, issues, and other outreach using the Sonder Service Principles. 
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Work alongside other Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision
Reach out to guests to collect their IDs and to organise welcome video calls. Guide them through the Sonder experience, ensuring they have an amazing first impression. 
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our spaces to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Set up the hotel breakfast room for the morning service
Serve drinks at the hotel bar/café
Maintain and organise working spaces including office, storage closets, warehouse and others, as assigned
Perform any needed duty, including managing the food and beverage offering, throughout the local market, as required, to secure the best guest experience
Travel to multiple Sonder properties throughout the local market, as required
  • Competitive
  • We also have great benefits to make your life easier so you can focus on what you’re best at: Competitive compensation Generous stock plan Medical, dental and vision insurance (where applicable) Flexible vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! Workplace flexibility for remote positions #ABetterWaytoWork We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.
  • Department: Reception

About you

WHAT WE LOOK FOR:

Previous work experience working in hospitality, service or customer service
Prior experience working overnight shifts
Guest-centric and positive mindset
Communicate effectively and ability to set the right cultural tone for the team
Organised, hard working, and detail-oriented 
Comfort with ambiguity and rapidly shifting priorities
Ability to take initiative and comfort in independent problem solving with the humility to ask for help when needed
Effective communicator who can influence others to drive results 
Thrives in a fast paced, ever-changing, always challenging startup environment
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and availability  to work night shifts on weekends and some public holidays - Please note that this position is 50% day shift & 50% night shift
Ability to lift/carry items and stand/walk for extended periods of time
Native Italian speaker with professional fluency in English (conversational/written)
Fluency in any other language is a distinct plus
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).

WHAT WE OFFER:

Workplace: Milan
Full-time employment contract
Competitive pay
Health Insurance plan
Stock options; this is an opportunity to be an owner of a rapidly growing tech-hospitality start-up
$1000 in annual Sonder credits to stay at Sonders around the world. 25% discount for friends and family. Love to travel? That's what we do!
Comprehensive training 
A high-energy, start-up environment with smart, positive coworkers
Strong growth opportunities for top performers

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
  • Language required: English. Italian is a plus

The company

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents.

Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

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Hotel Receptionist - Overnight

Milan, Italy

Full-time, 6 months

Start Date:As soon as possible

Latest start date: