About the job
Considering Sonder’s expansion plans throughout the country, there will be opportunities for extraordinary personal and professional growth for the right candidate.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service.That’s what you’ll own.
AT SONDER YOU WILL:
Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Communicate cross-functionally clearly and with compassion
Own and update standard operating procedures to support team execution
Assist in continuous improvement project design and implementation
Analyze market trends to optimize operations and to proactively address potential guest issues
Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team
- We also have great benefits to make your life easier so you can focus on what you’re best at: Competitive compensation Plus 60 EUR Monthly Communication Allowance Generous stock plan Medical, dental and vision insurance (where applicable) Flexible vacation Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.
- Department: Management
Previous experience managing direct reports; hospitality a plus
Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
Great communication skills, able to define clear action steps for their team members and effectively delegate
Ability to take the initiative and problem solve independently
Detail-oriented and organized
Ability to adapt and flex to shifting priorities
Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
Strong ability to establish positive relationships with others
Thrives in a fast paced, ever-changing, always challenging startup environment
Basic spreadsheet knowledge required i.e., Google suite
Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time
Knowledge of hospitality is a plus
Experience in a start-up environment preferred
Must have a flexible schedule and be able to work nights and weekends as business requires
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
- Language required: English. Spanish is a plus
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.
Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 35+ cities spanning, 8 countries and 3 continents.
Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.