Receptionist - Front Desk Hospitality Agent
About the job
Our Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!
AT SONDER YOU WILL:
Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
Provide friendly, upbeat service to all of our guests both in person and via chat, phone and email, including managing complex guest interactions
Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility hours of operations, directions, etc.
Assist building leadership with any administrative tasks required to keep all operations running smoothly
Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
Share your knowledge with other team members, including job shadowing, coaching, and other responsibilities as requested
Support multiple Sonder properties throughout the local market, as required
- We also have great benefits to make your life easier so you can focus on what you’re best at: Competitive compensation Generous stock plan Medical, dental and vision insurance (where applicable) Flexible vacation Plus 60 EUR Monthly Communication Allowance Annual free credits and discounts to stay in Sonders A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.
- Department: Reception
Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
Excellent problem solving skills, with the desire to “get it done” for our guests
Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
Organized, hardworking, and detail-oriented
Thrives in a fast paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Flexible schedule and open to working evenings, weekends and holidays
Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
Previous experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
Proficiency in languages other than English a plus
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
- Language required: English. Spanish is a plus
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.
Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 35+ cities spanning, 8 countries and 3 continents.
Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.