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Hotel Receptionist
Southern Sun Abu Dhabi

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Job description

Southern Sun welcomes job applications from passionate and hard-working team players who want to be part of our ever growing Southern Sun family. We value our employees and provide them with the means to grow within the company, opening many doors in the process. If this is an offer that excites you, send in your application and you could be the newest addition to our family.

Our successful Hotel Receptionists…

• ensure excellent customer service levels are maintained when processing reservations and guest requests
• ensure all administrative functions of the guest services areas are fulfilled accurately and efficiently, with strict adherence to the hotel’s standards and procedures
• actively participate in a working environment where staff are fully trained, supportive of each other and competent
• maintain the health, hygiene and professional appearance of the reception area and all who work in it
• work as part of a team or individually to deliver high quality standards.

Requirements

• At least 2 years experience in a 4 or 5 star hotel
• Manage check in and check out of all guests
• Operate all systems and use all resources pertaining to this job
• Must be able to utilise and update the CID System
• Maintain confidentiality of information
• Accumulate information, record data, and compile reports for process improvement
• Articulate requests from guests in such a way it is relevant and accurate
• Resolve guests complaints to the satisfaction of the guest
• Promoting Guest Loyalty and other loyalty programmes within the operations
• Cashiering of local and foreign currency
• Receive and process reservations (walk ins and late reservations)
• Process telephone calls guest and internal calls
• Communicate verbally
• Written Communication
• Must be able to multi task and cross train

Details

Job type
Full-time
Location
Abu Dhabi, United Arab Emirates
Department
Reception
Languages
Arabic, English
Starting in
As soon as possible
Duration of the contract
Indefinite
Pay range
Market related
Accommodation
Provided
Other benefits
uniform, insurance

Southern Sun Abu Dhabi

Situated in the heart of the capital’s business district, the Southern Sun Abu Dhabi hotel offers guests state-of-the-art refinement and luxury, coupled with attractive contemporary design and exotic yet subtle Arabesque influences.

The property’s 353 luxurious and beautifully appointed rooms ensure a high level of comfort and privacy. The luxury accommodation includes complimentary WiFi as well as a host of other in-room amenities. Our Abu Dhabi hotel showcases a uniquely refined level of hospitality, comfort and service. With a location that offers easy access to the nearby airport, as well as proximity to several of the city’s most renowned tourist districts and business hubs, the hotel is a hospitality landmark for leisure and business travellers alike.

Nearby attractions include the famed Sheikh Zayed Grand Mosque, the Emirates Palace, Falcon Hospital, and Ferrari World. The hotel itself boasts an unforgettable view of the Abu Dhabi skyline from its rooftop gym and pool deck, while guests can enjoy sumptuous dining at any of the hotel’s several restaurants.

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