Franchised Operations Manager

[{{ $ctrl._job.status.name | translate}}] Franchised Operations Manager
SpringHill Suites Edgewood Aberdeen

Posted

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply via email at - mailto:tammy.parrott@marriott.com

Additional Information: This hotel is owned and operated by an independent franchisee, Merit Hotel Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

Job Description 


As a Hotel Operations Manager, you are dealing with many different aspects required to keep the hotel running.  That means your working day will be filled with surprises and new challenges on a regular basis.  On any given day, you may assist with special guest requests. You will also be expected to meet and greet the many different types of guests which come to the hotel- which can always bring new surprises. However, you can count on a certain amount of routine too. You will need to review the budget, plan training seminars, make schedules, oversee hotel maintenance, and other tasks which may be assigned. Must be flexible with hours and shifts. Hotel Operations Managers must have personalities who enjoy working with people. They must enjoy meeting the various guests and providing for their often diverse needs. They must also have the ability to be organize many different operations, analyze budgets, solve problems and multitask.

CORE WORK ACTIVITIES
Property Operations
  • Ensures that all brand standards are being maintained in each area of the property.
  • Ensures all team members meet or exceed all brand requirements.
  • Oversees the operation of all  property departments.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Ensures a viable key control program is in place.
  • Maintains current licenses and permits as prescribed by local, state and federal agencies.
  • Provides a safe working environment in compliance with OSHA/MSDS.
  • Performs required annual Quality audit with GM .
Supporting the Management and Development of Departmental Teams
  • Stays readily available/approachable for all employees.
  • Extends professionalism and courtesy to employees at all times.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. Fills in for shifts when necessary.
  • Sets clear performance expectations with the General Manager.
  • Solicits feedback for continuous improvement.
  • Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
  • Takes proactive approaches when dealing with employee concerns.
  • Ensures property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

 

This company is an equal opportunity employer.

 

 

 

 

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Requirements

See description

Job type
Fulltime job
Location
Bel Air, MD, United States
Department
Rooms division
Starting in
As soon as possible

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