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St Pancras Hotels Group
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Hotel Receptionist
About the job
We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position.
The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.
The Hotel Receptionist will:
ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level.
have great attention to detail.
have great communications skills.
have an excellent command of English, both verbal and written.
be extremely knowledgeable in regards to the company services, standards & products.
flexible on working hrs and duties.
have a great eye for details and will maintain guests’ records up to date at all times.
provide exceptional customer service and unforgettable experiences.
- Department: Reception