Concierge
About the job
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A team-first attitude
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Great hospitality skills as well as attention to detail
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Positive outlook and outgoing personality
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Previous experience in a similar quality, five-star, high volume environment is a big plus
As our new Concierge, you will be responsible for:
- Helping the guest to tailor their stay in London by helping with directions, restaurants & entertainment choices
- Pro-actively looking for new exciting discoveries in the local area
- Using initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit thus making their experiences in the hotel unique.
- Responding to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Discount across our food and beverage outlets as well as discounted stays
- Monthly recognition events
- National and international career development opportunities
- Discount at major retailers across the UK
- Access to free language lessons
- Meals on duty and so much more...
- Department: Concierge Front Office concierge Rooms division
About you
- Language required: English.
The company
After years of restoration, the luxury St. Pancras Renaissance London Hotel has become an icon and model of hospitality. Behind the fairytale façade that Sir George Gilbert Scott fashioned for the Midland Grand is a London 5-star hotel like no other – one that mingles Victorian splendor with contemporary style and service. Step inside the spectacular glazed entrance hall where Victorian high society once alighted from horse-drawn cabs, and stride down the famous grand staircase to dinner in The Gilbert Scott Bar and Restaurant where the brilliant, fresh brasserie cuisine of Marcus Wareing awaits. Our luxury lifestyle hotel in London boasts 245 guest rooms, including 38 beautifully restored and updated suites. While away from your room, take a journey of the senses in St. Pancras Spa offering a sumptuous, subterranean retreat. Imagine the drama of times past while enjoying a refreshment in The Booking Office Bar & Restaurant, our London King's Cross hotel's former ticket hall adjoining St. Pancras station.