Assist Associate (Guest Role)

[{{ $ctrl._job.status.name | translate}}] Assist Associate (Guest Role)
Starwood CCC-Cork

Posted

Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?
 
 
Description:
 

Assist/CIE Associates are responsible for handling queries from Associates across all Departments in our Customer Contact Centres worldwide.  They are responsible for providing support and assistance in relation to Sales & Service, SPG, eService, Customer Service, SRS Email Support, @home technical support and escalated calls. Assist/CIE Associates also process Property Communication Forms, provide hotel support and are tasked with reviewing and resolving CIE Files on a daily basis in order to help create long-term loyalty through exceptional customer service to all stakeholders.

 

KEY RESPONSIBILITIES:

  • Handle all assist calls and escalated calls via different channels
  • Work closely with other Departments to resolve issues
  • Provide resolution to guests in the eventuality of an error made by a CCC associate
  • Provide Hotel Support
  • Perform Emergency Evacuation warden duties once training has been provided
  • Other duties as may be assigned by management from time to time

 SPECIFIC JOB KNOWLEDGE, SKILLS/QUALIFICATIONS:
  • Excellent problem solving and negotiation skills
  • Professional phone manner, written and verbal communication skills
  • Ability to work effectively both independently and as part of a team
  • Ability to handle a variety of tasks simultaneously
  • High level of attention to detail is a must
  • Flexibility is essential due to departmental hours of operation (current hours of operation are: Monday-Friday 07:00-00:00 and weekend 07:00-20:30 but these may be subject to change depending on business needs)
  • Preferably a minimum of 6 months experience with Starwood Hotels and Resorts Worldwide at CCC level
  • Working knowledge of Navigator, SPG policies and Microsoft Office Suite essential
  • Customer Service Training (including Starguest), KANA Training is preferable although not essential
  • Excellent attendance record is essential and applicants must be in good standing with the company in order to be considered
  • Preferably will have passed probation successfully in current Department and will have met the required standards as outlined above
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Cork, Ireland
Department
Reservations
Starting in
As soon as possible

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