Team Lead-Reservation Sales Associate(Fliggy)

[{{ $ctrl._job.status.name | translate}}] Team Lead-Reservation Sales Associate(Fliggy)
Starwood CCC-Guangzhou

Posted

Job description

KEY ACCOUNTABILITIES:
职责义务
Sales and Customer Service
 
  • Ensure self and the team to meet the reservation sales target
  • Handle customers' verbal feedback and complains by following the process, criteria, and other customer service guideline stated by CCC
  • Maintain the highest level of client satisfaction possible through all means, including: attention to detail, follow through, problem solving skills, negotiation skills, etc.
  • Coordinate with hotel front desk or reservation department to solve customers’ problems
 
Team Management
 
  • Continuously drive outstanding team performance result on service quality, sales and productivity through coaching and tailor-made action plans for the team
  • Take initiative to provide feedback and suggestion which will support to associates engagement and enhance operation process
  • Communicate and cascade down the company’s policy and process properly
  • Conduct training or workshop to new joiners to fit in the job
  • Assist RSA supervisors in other team management activities, such as scheduling, communication, recognition program, etc
  • Being a role model within the team
 
Operation Support
 
  • Actively participate/ organize associates activities and Brand/ Social events
  • Maintain accurate and detailed service quality database

QUALIFICATION STANDARDS:
任职资格
 
  • Good communication in English and Mandarin. Native Cantonese is a plus
  • Diploma or above at a recognized university or college
  • At least 4 years customer service experience, with at least 2 years call center experience
  • At least 1 years team management experience
  • Good at MS Office usage, especially for Excel, Word, and Powerpoint

Requirements

See description

Job type
Full-time
Location
Guangzhou, China
Department
Reservations
Starting in
As soon as possible

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