Front Desk Agent - Staybridge Suites San Jose, CA

[{{ $ctrl._job.status.name | translate}}] Front Desk Agent - Staybridge Suites San Jose, CA
Staybridge Suites

Posted

Job description

Description

Do you see yourself as a Front Desk Agent?   
 
What''s your passion? Whether you''re into tennis, shopping or karaoke, at IHG we''re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we''re looking for more people like this to join our friendly and professional team.
 
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests
 
Check guests in, issue room keys, provide information on hotel services and room location
 
Ensure required identification is taken from guests at check-in in line with local legislative requirements
 
Answer phones in a prompt and courteous manner
 
Up-sell rooms where possible to maximize hotel revenue
 
Answer, record and process all guest calls, messages, requests, questions, or concerns
 
Record guest preferences in the system
 
Check guests out, including resolving any late or disputed charges
 
Accurately process all cash and credit card transactions using established procedures
 
Issue, control, and release guest safe-deposit boxes in line with hotel procedures
 
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
 
Take action to solve guest problems/complaints using appropriate service recovery guidelines
 
Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
 
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
 
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
 
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
 
"IND" 

Requirements

See description

Job type
Fulltime job
Location
San Jose, CA, United States
Department
Management
Starting in
As soon as possible

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