Bilingual Reservations Agent - English & Arabic
This position is not available anymore, but there are more Reservations jobs
Expired

Bilingual Reservations Agent - English & Arabic

About the job

JOB DESCRIPTION: RESERVATION AGENT

REPORTS TO: Reservations & Revenue Manager

POSITION SUMMARY:
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.


RESERVATION AGENT DUTIES AND RESPONSIBILITIES:
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
It helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquires and makes reservations as needed.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
Walk around with the client and ensuring that they secure whatever services they are in need of.
Getting information about areas of interest in order to target more clients in particular seasons.
Making arrangements for clients travel programs.
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
To be aware of all front office procedures and assist with reception duties when required.
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
Willing to undertake any reasonable request made by management in any other area of the house.
Open and close the availability as and when required of the hotel in all the GDS channels, IDS channels and on the hotel website.
Configuring rates on the hotel's property management system.
  • Market Competitive for the right talent
  • Excellent Staff House with pool, gym and recreational room with WIFI
  • We are offering an excellent career opportunity not a job, inviting talented hoteliers to grow and be part of our story, the Stella Di Mare Story!
  • Department: Reservations

About you

PREREQUISITES:
Education:
High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Experience:
Previous hotel-related experience desired. Experience in Hotel software and their functionalities.
  • Languages required: English and Arabic. German and French are a plus

The company

The Stella Di Mare Dubai Marina Hotel is the one place that meets all your needs, whether you are visiting for business or leisure. The 369 rooms are decorated in Art Deco style and are designed to accommodate your every requirement.

Stella Di Mare guarantees the highest level of personalised services in order to ensure you are always left with unforgettable memories.
Restaurants & Bars

Stella Di Mare provides an array of culinary delights, regardless of which restaurant you choose. Triton offers fusion and Mediterranean food; LeoVinci offers Italian food with a unique twist, and La Fontana provides you with an international buffet.

There are three bars in the hotel, including one pool-side bar. The Orphic Bar lets you enjoy authentic Italian coffee with some delicious pastries. Skyland – one of the few rooftop bars in Dubai, is located on the 31st floor, where you can relax with one of our exclusive cocktails in hand, while watching the beautiful sunset.

View profile
Expired

Bilingual Reservations Agent - English & Arabic

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs

Commis 3
Commis 3

Commis 3

Sofitel Dubai Downtown

Dubai, Émirats arabes unis