Technical Support Engineer - ANIM

[{{ $ | translate}}] Technical Support Engineer - ANIM
Studio Entertainment

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Job description

Walt Disney Animation Studios has been combining the best in artistry and storytelling with cutting-edge technology to bring wonderful new characters and adventures to the big screen for audiences around the world.
Walt Disney Animation Studios is seeking a Technical Support Engineer to join its Burbank, Ca studio.
The Technical Support Engineer (TSE) will provide front-line, tier-1 support, to the artists and staff working at the studio. Though the majority of their time will be spent in direct support of users, secondary tasks will include performing systems administration and exploring process improvements to help proactively solve current and future problems. Responsibilities• Minimum 2 years experience in technical support or front-end user support, preferably in a production setting
• Strong knowledge of Linux or other Unix, OSX, Windows
• Familiar with common help desk tools, such as ticketing tracking, documentation, and diagnostic systems.
• Create effective documentation of how a call was answered/remediated, etc.
• Ability to install, configure, and maintain desktop and laptop computers as well as mobile devices.
• Excellent communication skills and strong customer-service orientation
• Strong troubleshooting skills, with ability to diagnose hardware failure, repair, or replace components (including DIMMs, storage media and drives, graphics/GPU, fans, etc). HDD, SSD, NVME
• Experience with software packages used in the Animation or VFX industries such as Maya, Photoshop, Houdini, etc.
• Experience with productivity applications such as OpenOffice, Microsoft Office, Google Docs, GMail, and overall Google Administration.
• Ability to provide individual user-training on workflows, script/tool usage, mobile device usage and/or production and Studio procedures
• Strong analytical problem solving skills
• Highly self-directed, able to both manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex, diverse, production environment.
• Demonstrated scripting/coding skills, preferably Python, C, C++, or Javascript.
Basic QualificationsDeep knowledge and experience with Linux or Macintosh system administration.
• Strong Python coding skills and API development
• Familiarity with Web development such as HTM5 or CGI scripts
• Ability to administer tracking and configuration management systems such as RT, Jira, Jenkins and Git.
• Experience with CG Animation, Visual Effects, or Video Game production environments
• Familiarity with systems tools and protocols (e.g. SNMP, OpenView, Nagios, iperf, Zabbix)
• Knowledge of remote technologies such as PCOIP and RGS
• Familiarity with production tracking systems, such as Shotgun, etc Preferred Education BS or BA degree in Information Technology, Computer Science, or related technical field.


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Job type
Burbank, CA, United States
Starting in
As soon as possible

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