Guest Relations Supervisor

[{{ $ctrl._job.status.name | translate}}] Guest Relations Supervisor
Swissôtel Al Maqam

Posted

Job description

a passion for perfection”
 
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.
 
Swissôtel Al Maqam description:
 
Swissôtel Makkah is Swissôtel's first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.
 
As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haram, overlooking the Ka’aba and the Grand Mosque.
 
Swissôtel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic Guest Services team as
 
Guest Relations Supervisor
  
Summary of Responsibilities:
 
The main responsibilities and tasks of this position are as listed below, but not limited to these:
  • To consistently offer professional, friendly and engaging service
  • To lead and supervise the guest services front office team while ensuring all service standards are followed
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned
Qualifications:
 
We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
  • Previous experience in a leadership or supervisory role and asset
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  
Physical Aspects of Position: 
 
Physical aspects of the position include but are not limited to the following: 
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.
  
If you feel you are ready for your next professional challenge, send us your application today. 
 
 

Requirements

See description

Job type
Full-time
Location
Ash Shawqiyyah, Mecca, Saudi Arabia
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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