Hostess/Host

[{{ $ctrl._job.status.name | translate}}] Hostess/Host
Swissôtel Al Maqam

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Job description

“a passion for perfection”

   

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

   

Swissôtel Al Maqam description:
Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.
It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

 

   

Hostess / Host

  

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  

  • To consistently offer a professional, friendly greeting and engaging service
  • To understand the server’s tasks in the outlet
  • To understand shift end reports in the outlet and the servers tasks in the POS system
  • To assist guests regarding food and beverage menu items in an informative and helpful way
  • To have knowledge of all menu items, garnishes, contents and preparation methods
  • To follow outlet policies, procedures and service standards
  • To follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned

    Main Responsibilities:

     

    ·         To report on duty punctually, in full uniform according to appearance and grooming standards.

    ·         To promote and maintain a positive working relationship at all times with all the Colleagues in Swissôtel Makkah.

    ·         To consistently offer professional, friendly and warm service.

    ·         To demonstrate a complete understanding of Swissôtel’s Policies & Procedures and Service Standards as outlined in the Swissôtel Hotels & Resorts.

    ·         To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods.  To be able to answer any Guest questions about menu items in an informative and helpful way.

    ·         To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation

    ·         Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience.

    ·         To follow all of safety and sanitation policies when handling food and beverage

    ·         Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant

     

     

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  

  • Previous service experience an asset
  • Previous point of sale system experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  

Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: 

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing and pulling
  • Occasional ascending or descending ladders, stairs and ramps

  

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

  

If you feel you are ready for your next professional challenge, send us your application today. 

Requirements

See description

Job type
Full-time
Location
Ash Shawqiyyah, Mecca, Saudi Arabia
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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