Director, Banquets

[{{ $ | translate}}] Director, Banquets
Swissôtel Chicago


Job description

Inspiring Vitality Experiences One Heart at a Time
Made possible by Harry Weese’s visionary design, Swissôtel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives. With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests. 
At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. 
Director, Banquets
Scope of Position:
Reporting to the Director, Operations, the Director, Banquets is responsible for the fulfilling the client experience in our 65,000 square feet of state-of-the-art event center. The Director, Banquets will oversee a large team of talented individuals and will be responsible for managing and working with the Banquet Managers and Supervisors in supervising Banquet events, employees and the overall department.
Essential Performance Functions:
  • Supervise and verify all duties required of the Banquet Department such as staff supervision, tip distribution, ringing of checks, alcohol distribution, etc.  The Director, Banquets is responsible for a department that runs smoothly, working with all of the departments in the hotel as just one portion of a team, all working toward the goals of guest satisfaction and profitability for the hotel.
  • Responsible for ensuring staff compliance of hotel grooming and uniform standards and policies.
  • Responsible for personally meeting and working with clients to ensure all expectations are met with satisfaction.
  • Responsible for ensuring all staff breakdown and side work is completed prior to signing out.
  • Responsible for conducting on-going training of all Banquet colleagues in hotel standards and procedures.
  • Take initiative; assume responsibility for exceeding the guests’ expectations.
We are searching for a talented individual with excellent communication and interpersonal skills, who is able to display a quality in life and work in a dynamic environment. In addition, the candidate should possess:
Education & Experience
  • 3-5 years of Banquet experience
  • Previous 4-star hotel experience highly preferred Highly motivated, organized, goal and results oriented individual who thrives under pressure
  • Proven ability to effectively lead, motivate and develop a team
  • Hospitality/Business Degree an asset  
Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: 
  • Frequent walking throughout the shift
  • Occasional lifting and carrying up to 50 lbs
  • Occasional bending, kneeling, pushing, pulling, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps  
About Swissôtel Chicago's Community Outreach
Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children’s Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.  
About Chicago
Famous for blues, jazz, comedy, shopping, and dining - Chicago is situated in the hub of the Midwest. Our picturesque skyline ascends the waters of huge Lake Michigan – a first impression that soon reveals world-class museums of art and science, miles of sandy beaches, huge parks and public art and perhaps the finest downtown collection of architecture in the world.
About Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world, with many more in development.
As guests of the world, every Swissôtel upholds Swiss sustainability standards. In fact, Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of AccorHotels, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.


See description

Job type
Chicago Loop, Chicago, IL, United States
Starting in
As soon as possible

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