Guest Services Agent

[{{ $ctrl._job.status.name | translate}}] Guest Services Agent
Swissôtel Grand Efes

Posted
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Job description

“Quality in life”

  

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

  

  

Guest Service Agent

  

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  

  • To consistently offer professional, friendly and engaging service
  • To greet, check in and settle guest accounts while ensuring all service standards are followed
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “quality in life” and work in a dynamic environment. In addition, the candidate should possess:

  

  • Previous customer related experience an asset
  • Previous PMS experience an asset
  • Computer literate in Microsoft Window applications an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

  

If you feel you are ready for your next professional challenge, send us your application today. 

Requirements

See description

Job type
Full-time
Location
İzmir, Turkey
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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