Call Center - Swiss Service Operator

[{{ $ctrl._job.status.name | translate}}] Call Center - Swiss Service Operator
Swissôtel Grand Shanghai

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Job description

 

“a passion for perfection”
  
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

 

E.g. 1 Housekeeping:
The Swiss Service Center at Swissôtel Grand Shanghai is managed by a professional, friendly and dedicated team of Swiss Service Operators,To strengthen our team, we are looking for:
 
Call Center - Swiss Service Operator

Position Objective: for you to ensure a high quality, consistent and personalized experience for all our guests and patrons thereby contributing to and supporting the reputation of our hotel. 

 
 
Summary of Responsibilities:
 
  • To offer guests an enjoyable, courteous, professional and efficient service at all times following all Standard Practise Instruction (SPI) of the Front Office Department and Swissotel Grand Shanghai.
  • To ensure a consistently high standard of customer service is delivered by all Swiss Service Server.
  • To be respectful of guest’s privacy, ensuring al their request is strictly adhered to and guest details must remain confidential.
  • Actively solicit guests’ feedback.
  • Deal efficiently and courteously with all customers requests by monitoring and following up with the respective staff and correct channels.
  • Effectively and efficiently monitor and follow up of guest requests.
  • Accurately take Room Service orders, restaurant reservation and any other guest requests.
  • To ensure all systems are kept up to date with accurate information.
  • To ensure all close of day procedures and reports are completed according to the Swissotel standards.
  • Be totally familiar with all facilities, functions and special events in the Hotel on a daily basic, assisting guest in any inquiries.
 

 

Qualifications:
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
 
  • Previous service experience an asset
  • Previous point of sale system experience an asset, but not required
  • Excellent communication and organizational skills
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Requirements

See description

Job type
Fulltime job
Location
JingAnSi, China
Department
Other
Starting in
As soon as possible

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