Front Office - Duty Manager

[{{ $ctrl._job.status.name | translate}}] Front Office - Duty Manager
Swissôtel Grand Shanghai

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Job description

 

“a passion for perfection”

   

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

  

Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions. 

 

  

Front Office - Duty Manager

Position Objective: for you to bring your previous supervisory and management experience to our Front Office Department to ensure a high quality, consistent and personalized experience for all our guests and patrons of the Hotel, and coordination with all other departments of the hotel thereby contributing to and supporting the reputation of our hotel.

  

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  

  • To consistently offer professional, friendly and engaging service
  • To ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • To train supervisors and fulfill training role in the absence of the trainer
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  

  • Previous leadership experience required
  • Computer literate in Microsoft Window applications an asset
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  

Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: 

  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

  

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

  

If you feel you are ready for your next professional challenge, send us your application today. 

Requirements

See description

Job type
Full-time
Location
JingAnSi, China
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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