Front Office - Guest Service Agent

[{{ $ctrl._job.status.name | translate}}] Front Office - Guest Service Agent
Swissôtel Grand Shanghai

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Job description

“a passion for perfection”

  

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

  

Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions.
 
   

Front Office - Guest Service Agent

 

Position Objective: for you to ensure a high quality, consistent and personalized experience for all our guests arriving and departing the hotel, thereby contributing to and supporting the reputation of our hotel. 

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To consistently offer professional, friendly and engaging service• To greet, check in and settle guest accounts while ensuring all service standards are followed• To assist guests regarding hotel facilities in an informative and helpful way• To respond to each Guest who approaches the Reception Desk• To drive rate through up-selling room brands• To follow department policies, procedures and service standards• To follow all safety policies  • Other duties as assigned

 

 
 

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

 

• Previous customer related experience preferred• Previous PMS experience an asset • Computer literate in Microsoft Window applications an asset• Must be able to type 25 words per minute• Must possess a professional presentation • Strong interpersonal and problem solving abilities• Highly responsible & reliable• Ability to work well under pressure in a fast paced environment• Ability to work cohesively with fellow colleagues as part of a team• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: • Frequent standing and walking throughout shift• Occasional kneeling, pushing, pulling, lifting• Occasional ascending or descending ladders, stairs and ramps

 

Swissôtel Hotels & Resorts

 

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

 

 

If you are interested in embarking on a challenging career with us, we invite you to submit your application online.
 
Swissôtel is an Equal Opportunity Employer.
 

 

 

 

Requirements

See description

Job type
Full-time
Location
JingAnSi, China
Department
Other
Starting in
As soon as possible

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