Reservations Supervisor

[{{ $ | translate}}] Reservations Supervisor
Swissôtel Grand Shanghai

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Job description

“a passion for perfection”
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.
Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions.
Reservations Supervisor

Position Objective: for you to bring your previous experience to our Reservations Department to ensure a high quality, consistent and personalized experience for all our guests’ and clients’ reservations needs, and to support our Reservations Manager in the training and development of our Reservations team, thereby contributing to and supporting the reputation of our hotel.

Summary of Responsibilities:
  • To be familiar with all Swissotel Hotels & Resorts SPI
  • To “master” the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities…etc.
  • To be well-versed in all reservations handling and process; proficient in operating the reservations system and equipment
  • To provide prompt, courteous and efficient services at all times. To answer the phones within three rings
  • To be aware of booked-out status and needs periods to maximize sales opportunities. To alert the Revenue Manager of sudden changes in occupancy levels
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
  • Previous service experience an asset
  • Previous point of sale system experience an asset, but not required
  • Excellent communication and organizational skills
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.
If you are interested in embarking on a challenging career with us, we invite you to submit your application online.
Swissôtel is an Equal Opportunity Employer.


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Job type
JingAnSi, China
Starting in
As soon as possible

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