Swiss Service Supervisor

[{{ $ | translate}}] Swiss Service Supervisor
Swissôtel Grand Shanghai


Job description

“a passion for perfection”


Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.


Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions


In Room Dining - Supervisor


Position Objective: for you to bring your previous supervisory experience to our in room dining to ensure a high quality, consistent and personalized experience for all our guests and patrons thereby contributing to and supporting the reputation of our hotel.


Summary of Responsibilities:



Main responsibilities:


To meet customer needs and expectations, improve customer service and effective communication. Deal with the guest's requirements in time and effectively

1. 根据上海宏安瑞士大酒店及其前厅部酒店标准实践简介,持续为顾客提供舒适、温馨、专业和高效的服务。

1., according to the introduction of Swissotel Grand Shanghai and its front office hotel standards practice, it continues to provide customers with comfortable, warm, professional and efficient services.

2. 确保为顾客提供高水准服务。

2. ensure a high level of service for customers.

3. 尊重客人隐私,确保严格遵守客人的要求与客人信息机密。

3., respect guests' privacy and ensure strict compliance with guests' requests and guest information secrets.

4. 主动询问客人的反馈。

4. take the initiative to ask the guest's feedback.

5. 监督与跟进相关员工,高效处理所有顾客要求。

5. supervise and follow up related employees to handle all customer requirements efficiently.

6. 有效监督及跟进顾客要求。

6. effectively supervise and follow up customer requirements.

7. 熟知酒店所有硬件软件设备和每日特别活动,回答客人的询问。

7., be familiar with all the hardware, software and daily activities of the hotel, and answer the guest's inquiries.

8. 知道、了解上海宏安瑞士大酒店所有最新服务,信息,促销和设施。同时对酒店周围地区非常了解。

8. know and understand all the latest services, information, promotions and facilities of Swissotel Grand Shanghai. At the same time, the area around the hotel is very familiar with.

9. 熟知酒店房型和房态,回答客人询问。

9., familiar with hotel room and room status, answer guest's inquiries.

10. 熟知客服中心指南和程序,酒店系统不工作时也能正常运作。

10., I know the guidebook and procedures of customer service center. The hotel

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
  • Previous service experience an asset
  • Previous point of sale system experience an asset, but not required
  • Excellent communication and organizational skills
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.
If you are interested in embarking on a challenging career with us, we invite you to submit your application online.
Swissôtel is an Equal Opportunity Employer.


See description

Job type
JingAnSi, China
Starting in
As soon as possible

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