Reservation Agent

[{{ $ctrl._job.status.name | translate}}] Reservation Agent
Swissôtel Resort Bodrum Beach

Posted

Job description

“Quality in Life”
 
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.
Swissotel Resort, Bodrum Beach lies directly on the waterfront in Turgutreis, approximately 20 km from the centre of Bodrum, a very popular destination as it offers ideal conditions for water sports, culture and Aegean relaxation.
The main two-storey hotel of Swissotel Resort, Bodrum Beach comprises 66 rooms and suites, with minimum 40 m² per room.
The restaurants and bars are places of entertainment, where the ambience runs from formal to casual and dishes are prepared with the best local products.
 

Reservation Agent

 

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

 

• To consistently offer professional, friendly and engaging service• To enter room reservation requests using the Property Management System• To enter rooming lists while ensuring accuracy, as required• To update reservations ensuring a flawless check in and check out process• To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities • To liaise with sales and other departments as required• To answer telephone and email inquiries in a timely manner• To assist guests regarding hotel facilities in an informative and helpful way• To follow department policies, procedures and service standards• To follow all safety policies  • Other duties as assigned

 

Qualifications:

 

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

 

• Previous customer related experience required• Previous Property Manager System experience preferred• Computer literate in Microsoft Window applications required• Must be able to type 25 words per minute• Strong interpersonal and problem solving abilities• Highly responsible & reliable• Ability to work well under pressure in a fast paced environment• Ability to work cohesively with fellow colleagues as part of a team• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: • Frequent sitting throughout shift• Occasional kneeling, pushing, pulling, lifting, walking and standing• Occasional ascending or descending ladders, stairs and ramps

 

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

 

If you feel you are ready for your next professional challenge, send us your application today. 

 

Requirements

See description

Job type
Fulltime job
Location
Muğla, Turkey
Department
Other
Starting in
As soon as possible

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